Billing Specialist for IT MSP Invoicing

Arc; Basildon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Arc is seeking a Billing Administrator to join our Finance team. You will be responsible for the accurate and timely preparation and processing of invoices across Arc's managed service contracts, cloud, cybersecurity and project-based billing, while maintaining customer billing records and resolving queries.

The role requires excellent attention to detail, strong numerical and analytical skills, and proficiency with Microsoft Excel and PSA/ERP systems.

Qualifications

• Experience in billing, invoicing or finance administration.
• Strong attention to detail and accuracy.
• Strong numerical and analytical skills.
• Proficient with Excel and MS Office.
• Excellent organisational skills and ability to meet deadlines.
• Ability to investigate discrepancies and resolve issues.
• Professional, confidential and able to work independently.

Responsibilities

• Prepare, process and issue customer invoices accurately and within agreed deadlines across recurring contracts and project billing.
• Check billing information, rates and details for accuracy against contracts and PSA records.
• Process credit notes, adjustments and billing corrections where required.
• Maintain accurate customer and billing records within internal systems.
• Investigate and resolve invoice discrepancies and billing queries.
• Liaise with customers and internal departments regarding billing issues.
• Reconcile billing information and assist with payments and account queries.
• Produce regular billing reports and provide administrative support to Finance.
• Monitor billing schedules and ensure invoices are processed per procedures.
• Assist with month-end and year-end finance activities when required.
• Maintain confidential financial and customer information.
• Identify billing errors or process improvements and raise them.

Skills

Attention to detail

Numerical skills

Excel

Time management

Communication skills

Independent worker

Professionalism

Teamwork

Confidentiality

Education

AAT qualification

Tools

Microsoft Excel

Microsoft Office

Autotask

ConnectWise

Xero

Sage

Job description

Arc is seeking a Billing Administrator to join our Finance team. You will be responsible for the accurate and timely preparation and processing of invoices across Arc's managed service contracts, cloud, cybersecurity and project-based billing, while maintaining customer billing records and resolving queries.

The role requires excellent attention to detail, strong numerical and analytical skills, and proficiency with Microsoft Excel and PSA/ERP systems.