Billing Specialist (12 Month Fixed Term Contract)

London Early Years Foundation (LEYF); Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working (min two days onsite)

Employee benefits and wellbeing

Social impact and community focus

Job summary

London Early Years Foundation (LEYF) is seeking a Billing Specialist to join our Finance team. You will manage nursery billing, invoicing and customer accounts, and support parents with queries via phone, email and online channels.

You will work closely with nursery, funding, customer services and finance teams to ensure account accuracy, conduct audits and support month-end processes. A great role for someone with billing experience and a passion for social impact.

Qualifications

• Experience working with billing and customer accounts.
• Strong Excel and Microsoft Office skills.
• Excellent attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Confident communicator with excellent written and verbal skills.
• Able to build effective relationships across teams.
• Self-motivated and comfortable managing priorities in a busy environment.
• Experience delivering high-quality customer service.

Responsibilities

• Managing nursery billing, invoicing and customer accounts.
• Supporting parents with billing and payment enquiries via phone, email and online channels.
• Monitoring outstanding debt and supporting debt management processes.
• Processing deposits, refunds, credit notes and payment reconciliations.
• Working closely with nursery, funding, customer services and finance teams to ensure account accuracy.
• Conducting customer account audits and maintaining accurate records across systems.
• Supporting month-end processes, reporting and analysis.
• Delivering excellent customer service to both internal and external stakeholders.

Skills

Excel

Microsoft Office

Attention to detail

Analytical thinking

Communication

Relationship building

Prioritisation

Customer service

Tools

Microsoft Office

Job description

At London Early Years Foundation (LEYF), we're on a mission to change the world, one child at a time. As a social enterprise, we put children, families and communities at the heart of everything we do, supporting access to high-quality, affordable early years education across London.
We're looking for a Billing Specialist to join our Finance team and play a key role in supporting families, nursery teams and colleagues through accurate billing, excellent customer service and effective account management. This is a fantastic opportunity for someone with billing, customer accounts or finance administration experience who is looking to develop their career in an organisation with genuine social impact.

What You'll Be Doing

• Managing nursery billing, invoicing and customer accounts
• Supporting parents with billing and payment enquiries via phone, email and online channels
• Monitoring outstanding debt and supporting debt management processes
• Processing deposits, refunds, credit notes and payment reconciliations
• Working closely with nursery, funding, customer services and finance teams to ensure account accuracy
• Conducting customer account audits and maintaining accurate records across systems
• Supporting month-end processes, reporting and analysis
• Delivering excellent customer service to both internal and external stakeholders

About You

• Experience working with billing and customer accounts
• Strong Excel and Microsoft Office skills
• Excellent attention to detail and accuracy
• Strong analytical and problem-solving abilities
• Confident communicator with excellent written and verbal skills
• Able to build effective relationships across teams
• Self-motivated and comfortable managing priorities in a busy environment
• Experience delivering high-quality customer service

Why join LEYF?

• Be part of an organisation driven by social purpose and community impact
• Develop valuable experience within finance, billing and customer accounts
• Work collaboratively with teams across the organisation
• Hybrid working with a minimum of two days onsite
• Access to LEYF's wide range of employee benefits and wellbeing support

If you're passionate about delivering excellent customer service, enjoy working with numbers, and want to make a real difference to the lives of children and families, we'd love to hear from you.