Billing Lead & Process Architect (Healthcare)

The Forbury Clinic; Reading; On-site; GBP 45,000 - 60,000; Full time

Job summary

The Forbury Clinic in Reading is centralising its billing function as we expand into new clinics. You will learn the technical side of private healthcare billing, manage credit control, and grow into a broader leadership role while building scalable, repeatable processes.

Initially hands-on with billing in year one, you will lead a team of billing assistants, collaborate with the Finance Manager and Clinic Manager, and contribute to efficiency and growth as the network expands.

Qualifications

• Solid billing experience (sector is not important).
• Experience of, or genuine appetite and aptitude for, managing or leading people.
• The maturity and emotional intelligence to lead an experienced team while learning the work from them.
• A process‑improvement mindset — you naturally want to document, streamline and standardise.
• Strong Excel and confident use of MS Office and web‑based systems.
• Accurate, organised and calm under pressure.
• Proactive and open to change.
• Experience of billing in the private healthcare sector.
• Understanding of private medical insurance and self‑pay billing.
• Experience with Semble.

Responsibilities

• Billing delivery (hands-on, especially years 1–2) - Bill accurately and on time for insured and self-pay patients, working alongside the team.
• Own credit control across the Reading clinics.
• Learn the technicalities of insurer billing and tariff structures, supported by experienced colleagues and our finance documentation.
• Process and systems - Turn how we bill today into documented, standardised processes that can be replicated across new sites.
• Develop and improve our use of the patient management system (Semble) to make billing more efficient.
• Identify inefficiencies and implement practical improvements.
• Leading the team - Line manage the billing assistants — inductions, regular 1-2-1s, objectives, development and performance.
• Build a positive, collaborative culture in the Reading office, modelling our values day to day.
• As the team grows, take on a fuller management role with less direct billing.
• Help set up and standardise billing in new clinics as we expand.
• Work with the Finance Manager, Clinic Manager and Lead Nurse so clinical activity is captured and billed correctly.
• Liaise with insurers on tariffs over time (with support while you learn).
• Other - Handle billing queries and escalations professionally.
• Maintain strict patient and commercial confidentiality, in line with data protection and company policy.
• Contribute to financial reporting and to the wider management team’s thinking on efficiency and growth.

Skills

Leadership

Excel

Process improvement

Attention to detail

MS Office

Web-based systems

Calm under pressure

Proactive

Private healthcare billing

Semble

Education

No specific degree stated

Tools

Semble

Billing systems

Job description

The Forbury Clinic in Reading is centralising its billing function as we expand into new clinics. You will learn the technical side of private healthcare billing, manage credit control, and grow into a broader leadership role while building scalable, repeatable processes.

Initially hands-on with billing in year one, you will lead a team of billing assistants, collaborate with the Finance Manager and Clinic Manager, and contribute to efficiency and growth as the network expands.