Billing Expert

Eutelsat Communications SA; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work schedules

Hybrid/remote work options

Job summary

Eutelsat Communications SA is seeking a detail-oriented Billing Expert to enhance billing operations. This role involves ensuring accurate customer billing, resolving complex issues, and driving process improvements.

The ideal candidate will have experience in telecom billing, strong analytical skills, and the ability to communicate effectively with various stakeholders. This position offers a hybrid working environment in London or Turin.

Qualifications

• Experience in a telecoms billing or revenue assurance environment.
• Ability to resolve complex billing issues accurately.
• Strong stakeholder management and communication skills.

Responsibilities

• Support the Billing Operations team with the monthly bill run.
• Ensure accurate generation of customer invoices.
• Monitor billing performance and reconciliation outputs.
• Drive process improvements within billing operations.

Skills

Analytical mindset

Problem-solving capability

Proactive and adaptable

Communication skills

Data analysis skills

Education

Previous experience in telecoms billing

Technical knowledge of billing systems

Tools

Oracle BRM

Excel/VBA/SQL

Zuora/SAP

Job description

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO‑LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We connect you on land, at sea and in the air, and deliver broadcast television channels and packages, transmitting vital news reports worldwide.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer‑centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. One‑third of our executive team and 60% of our board are represented by women.

Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.

Sustainability at Our Core: At Eutelsat, sustainability is woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth – both on Earth and in space.

Work‑Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. Our commitment supports your well‑being and ensures you have the flexibility to succeed at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in satellite technology.

Job Overview

We are seeking a detail‑oriented and operationally aware Billing Expert to support the delivery, accuracy, and continuous improvement of billing operations across our products and billing environment. This role isn’t directly within the Billing Operations team, but rather supports the team from a systems, processes, and expertise perspective. Stakeholder management and an ability to challenge constructively, supported by experience and knowledge, will determine success in this role.

The successful candidate will play a key role ensuring accurate customer billing, resolving complex billing issues, supporting revenue assurance activities, and driving process improvements across billing systems and operational workflows. This role requires strong analytical capability, billing experience, and the ability to work cross‑functionally with Finance, Technology, Customer Operations, and Commercial teams.

Who You Are:

• Analytical and methodical mindset
• Strong problem‑solving capability
• Proactive and adaptable
• Relentless and tenacious, constantly asking "What next?" and "why?" Open‑minded but willing to challenge assumptions
• Able to empathise and communicate appropriately and flexibly

What You’ll Do:

• Support the Head of Billing by working with and enabling the Billing Operations team, including the monthly bill run and supporting end‑to‑end processes to enable timely and accurate billing.
• Liaise between IT stakeholders and Business Operations team to drive systematic process and system improvements.
• Ensure accurate and timely generation of customer invoices in line with contractual and regulatory requirements.
• Monitor billing performance, batch processing, and reconciliation outputs to ensure operational stability.
• Support UAT and regression testing activities for BRM releases and upgrades.
• Optimally and cost‑effectively drive improvements in the accuracy and timeliness of invoices and supporting documentation.
• Investigate and provide improvement ideas for billing discrepancies, disputes, incidents, and escalations.
• Perform billing reconciliations and support revenue assurance activities.
• Analyse billing data to identify trends, anomalies, leakage risks, and improvement opportunities.
• Support implementation and testing of new products, tariffs, pricing changes, and billing system enhancements.
• Work closely with Finance to support month‑end activities and reporting requirements, including but not limited to payment and adjustment integrations and revenue recognition.
• Collaborate with Customer Service and Commercial teams to resolve customer billing queries efficiently, providing an empathetic relationship while supporting IT and business expectations.
• Maintain billing controls, version‑controlled documentation, and operational procedures.
• Support audits and compliance activities where required.
• Contribute to automation and continuous improvement initiatives within billing operations.

What You’ll Need:

• Previous experience in a telecoms billing, revenue assurance or pre‑sales environment.
• Deep technical knowledge of how a billing system operates, including mediation rating, product catalogue, and hierarchical charging logic.
• Excellent understanding of the Q2C (Quote‑to‑Cash) process.
• Ability to investigate and resolve complex billing issues accurately.
• Excellent attention to detail and organisational skills.
• Strong stakeholder management and communication skills. Adaptable based on a wide variety of stakeholders, levels and nationalities.
• Ability to work independently and manage multiple priorities.
• Hands‑on experience with Oracle BRM in a telecoms environment is highly desirable, verging on essential without significant billing system knowledge.
• Experience with Zuora and/or SAP a nice to have.
• Strong Excel/VBA/SQL and data analysis skills. Ability to understand data schemas and read code within a Business Intelligence environment.
• Experience with automation or process improvement initiatives (RPA).
• Exposure to wholesale billing environments.
• Understanding of revenue assurance and financial controls.

Where You’ll Work:

Hybrid in either Turin or London.

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This role is an Eutelsat job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.