Billing & Collections Advisor

Grain Connect Limited; Carlisle; On-site; GBP 22,000 - 30,000; Full time

Job summary

Grain Connect Limited is seeking a Billing and Collections Advisor to support our customer experience by contacting customers to collect outstanding payments, manage billing on customer accounts, and follow our debt process to keep customers connected.

You will work with our revenue team to apply offers, reconcile accounts, and ensure credits are correctly applied, while maintaining accuracy and multitasking to support the Grain billing team.

Qualifications

• Knowledge of billing procedures and collection techniques.
• Experience and knowledge of MS Office.
• Comfortable working with targets.
• Patience and ability to manage difficult conversations.
• Skilled in negotiation.
• Problem-solving skills.

Responsibilities

• Monitoring customer accounts to identify overdue payments.
• Keeping accurate records and reporting on collection activity.
• Outbound and inbound contact to customers to collect payments and ensure payment method is up to date.
• Understanding and explaining customer sales offers and discounts.
• Assigning overdue payments to ensure balances are correct.
• Checking credit applied to accounts are correct.
• Assisting with revenue assurance checks.
• Spot trends on accounts to identify areas for improvement and limit risk.
• Resolve billing and customer credit issues.
• Process payments on our CRM.

Skills

Billing procedures

Debt collection

Customer service

Negotiation

Problem-solving

Target-driven

Communication

Tools

MS Office

Job description

Be the key to seamless payments and happy customers

Permanent

Carlisle

About this role

We are looking for a customer focussed, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.

You will have excellent customer facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.

You will also work with our revenue team to apply monthly offers to customer records, reconcile accounts and check credits have been applied correctly. This role will play a key part in the success of the Grain billing team, and accuracy and the ability to multitask is essential.

Main responsibilities

• Monitoring customer accounts to identify overdue payments
• Keeping accurate records and reporting on collection activity
• Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
• Understanding and explaining customer sales offers and discounts
• Assigning overdue payments to ensure balances are correct
• Checking credit applied to accounts are correct
• Assisting with revenue assurance checks
• Spot trends on accounts to identify areas for improvement and limit risk
• Resolve billing and customer credit issues
• Process payments on our CRM

Working hours

This is a full-time position working 37.5 hours per week.

Experience required

• Knowledge of billing procedures and collection techniques
• Experience and knowledge of MS Office
• Comfortable working with targets
• Patience and ability to manage difficult conversations
• Skilled in negotiation
• Problem-solving skills

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand‑out candidates a range of opportunities across the UK. We are challenging the other providers when it “§” comes to true Full Fibre, delivering our own dedicated fibre‑optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future‑proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.