Billing & Collection Officer

4Recruitment Services Ltd; Greater London; Hybrid; GBP 29,000 - 39,000; Full time

Job summary

Brent is seeking a Billing & Collection Officer to manage billing and recovery across Council Tax, Business Rates, Adult Social Care Debt, Parking and Housing Benefit Overpayments. The role emphasizes accurate billing, stakeholder communication and compliance with local policy.

The position is full-time with a hybrid schedule (1 day a week in the office) and pays £24.65 per hour. Responsibilities include resolving enquiries and driving debt recovery while respecting individual circumstances

Qualifications

Responsibilities

• Bill, collect and recover debts across Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments in line with legislation and policy.
• Resolve customer and stakeholder enquiries related to administration, billing and recovery of debts to maximise collection.
• Ensure debts progress through recovery processes to maximise collection while considering individual circumstances and ensuring efficient debt management.
• Adhere to relevant legislation, policies, procedures and standards to deliver excellent services.

Job description

Billing & Collection Officer

Brent

£24.65ph

Full Time - Hybrid (1 day a week in office)

Responsibilities:

• Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and recovered in accordance with prevailing legislation, case law, local policy and procedures. Billing activities include for all lines of debt; identification of the correct liable parties and liability dates, nature of service provided, assessing entitlement to discounts exemptions, reduction and refunds, the maintenance of accurate billing and invoicing records for all customers, database management across all lines of revenue and debt.
• To effectively resolve customer and stakeholder enquiries related to the administration, billing and recovery of all debts to a consistently high quality and so as to maximise collection and recovery of outstanding liabilities.
• To ensure that all debts progress through the appropriate recovery process to maximise collection and minimise arrears outstanding for previous years. Carry out collection of all revenue and debt in an efficient and objective manner, taking account of customers' individual circumstances and ability to pay but at the same time paying attention to the financial interests of the Council in terms of maximising collection.
• To carry out all duties in accordance with relevant legislation and guidance, Council policies, procedures and standards to ensure the delivery of excellent services to customers.

Recruitment is done in line with safe recruitment practices.

We are an equal opportunity agency