Billing Analyst

Giacom; Nelson; On-site; GBP 25,000 - 35,000; Full time

Job summary

Giacom is seeking a detail-oriented Billing Analyst to join their Managed Services team. In this role, you will ensure accurate billing for telecom and IT services, manage client invoicing, and support customer queries. This entry-level position offers opportunities for growth and development in a collaborative environment.

Benefits

25 days annual leave plus bank holidays

Pension plan

Investment in career development

No dress code

Complimentary refreshments

Qualifications

• Experience in a billing environment is required.
• Strong communication skills are essential.
• Proficiency in Microsoft Office, especially Excel, is necessary.

Responsibilities

• Ensure accurate and timely billing for telecoms and IT services.
• Act as a billing partner managing invoicing and end-user queries.
• Support customer profitability through detailed reporting.

Skills

Attention to detail

Customer service

Time management

Tools

Microsoft Excel

aBILLity

Affinity

Job description

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This range is provided by Giacom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Giacom are the only provider of Comms, Cloud, Hardware and Billing all through one platform. Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We’re looking for a detail-oriented and customer-focused Billing Analyst to join our Managed Services team. In this role, you’ll be at the heart of delivering accurate and timely billing on behalf of our premium managed customers, acting as a trusted extension of their billing departments.

You’ll develop a deep understanding of each customer’s unique billing processes and requirements, ensuring that all orders are accurately entered into our billing systems. Your proactive approach to resolving queries and your knowledge of Telecom billing will help our customers bill their end users correctly and confidently.

If you're passionate about getting the details right and making a real impact on customer experience, we’d love to hear from you.

What You'll Be Doing

• Ensure accurate and timely billing for telecoms and IT services on behalf of managed clients.
• Act as a billing partner to clients, managing invoicing and end-user queries with professionalism.
• Maintain data accuracy by processing completed orders and performing regular billing checks.
• Support customer profitability through detailed reporting and analysis of billing data.
• Assist clients with billing platform queries and provide user support for aBILLity and Affinity systems.
• Monitor billing systems for fraud, compliance, and adherence to metering and billing standards.
• Build strong client relationships and work closely with suppliers to resolve issues.
• Deliver excellent customer service, meet SLAs, and contribute to continuous improvement across the team.
• Ensure compliance with internal billing processes, Total Metering Billing System, and information security policies.
  
  

Your Experience

• A proactive, flexible approach with strong time management and the ability to adapt to changing priorities.
• Experience of working in a billing environment.
• Excellent communication and customer service skills, ideally with experience in a customer-facing role.
• Strong attention to detail and the ability to interpret written and verbal requirements accurately.
• A collaborative team player with a professional, customer-focused mindset.
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Visio.
• Experience using telecom billing platforms such as aBILLity or Affinity.
  
  

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
• A pension plan for your future.
• Complimentary refreshments in all our offices.
  
  

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  IT Services and IT Consulting

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