Billing Administrator – Permanent Rose Communications Group

Rcgroup; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Healthcare plans

Discounted Hardware

Life Assurance

Job summary

RCUK is seeking a Billing Administrator to join its expanding telecoms team in London. The role involves administrative support for billing processes, ensuring smooth operations for new customers and communications.

The ideal candidate will have strong IT skills, attention to detail, and be confident in both verbal and written communication. This position offers a competitive salary and various employee benefits in a collaborative working environment.

Qualifications

• High attention to detail is essential.
• Confident and professional verbal and written communication required.
• Ability to work under pressure and multitask.

Responsibilities

• Administrative duties to support the RCUK Billing Team.
• Ensuring a smooth billing process for new customers.
• Providing professional customer service for billing queries.

Skills

Attention to detail

Communication skills

IT skills

Customer service

Organizational skills

Multitasking

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Title: Billing Administrator – Permanent Location: RCUK, 92-94 Stamford Hill, London N16 6XS Hours: Monday – Friday: 9:30 AM – 6:00 PM

Company Description

RCUK, part of the Rose Communications Group, is an Ofcom registered and expanding telecoms company. With four retail branches in the UK, we are committed to servicing our customers’ UK and international travel needs. RCUK has trade agreements with all the major UK networks and carriers across a full range of products and services. At RCUK we have worked hard to build our product and service portfolio to ensure we are able to cater to our clients’ individual and business telecoms requirements.

As a Billing Administrator, your role includes:

• Administrative duties to support the RCUK Billing Team
• General office administrative duties
• Ensuring a smooth billing process for new RCUK customers and connections
• Communications via phone calls, email, and post
• Entering customer information in our databases
• Providing professional customer service for all billing queries
• Supporting the billing and mobile or telecoms processes
• Assisting with parcels, packaging, and shipping
• Escalating queries and concerns when necessary
• Ensuring all procedures are compliant
• Completing various ad hoc projects and tasks as assigned
• Assist with customer payments and account balances

Required Skills and Abilities

• High attention to detail
• Ability to work under pressure
• Confident and professional verbal and written communication
• Good telephone manner
• Flexible attitude and a good team player
• Ability to multitask and prioritise workload
• Strong organisational and planning skills
• Ability to maintain confidentiality

Skills and Qualifications

• Excellent IT skills, specifically Microsoft Excel, Outlook and Word
• Proficiency in English grammar, as well as strong written and verbal skills

What We Offer

• Competitive salary with annual KPIs
• Opportunity to play a key role in driving business growth
• A collaborative and dynamic working environment

Employee Benefit schemes

• Healthcare plans
• Discounted Hardware, Mobile and Broadband
• Income Protection
• Life Assurance
• Holiday Advantage Schemes
• And many more!