Billing Administrator

Vastbouw; Northampton; Remote; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Love to Connect

Love to Grow

Love to Give Back

Love to Succeed

Job summary

Ricoh is hiring a Global Services Specialist (Billing Administrator) based in Northampton. You will own the administration and billing of global customer contracts across EMEA, ensuring invoices are accurate, compliant and delivered on time in a fast-paced, high-volume environment.

The 12-month FTC offers the potential to transition to permanent, with two days in the office each week, and opportunities to work with colleagues across Europe to standardise processes and improve customer experience.

Qualifications

• Previous experience in billing, contract administration, finance administration or a similar operational role.
• Strong organisational and prioritisation skills.
• Excellent attention to detail and a high level of accuracy.
• Confident communication skills, both written and verbal.
• Strong customer service skills with the ability to manage challenging conversations professionally.
• Good Microsoft Office skills, particularly Excel.
• Ability to manage multiple priorities while meeting deadlines.
• Collaborative approach working across different countries and cultures.

Responsibilities

• Managing and maintaining global customer contracts across EMEA.
• Producing accurate and timely invoices in line with customer agreements and processes.
• Collaborating with Ricoh Global Services, Shared Service Centre and OpCos across Europe.
• Acting as a dedicated billing contact for assigned customer accounts.
• Responding to customer queries and resolving billing issues efficiently.
• Supporting continuous improvement initiatives to enhance processes and customer experience.
• Helping minimise bespoke billing by promoting standardised processes.
• Assisting with departmental projects and meeting team objectives.

Skills

Billing

Contract administration

Finance administration

Excel

Customer service

Attention to detail

Cross-cultural collaboration

Tools

Microsoft Office

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

As an RBS Ricoh Global Services Specialist (Billing Administrator), you'll take ownership of the administration and billing of global customer contracts, ensuring invoices are accurate, compliant and delivered on time. This is a 12 month FTC with the opportunity to go perm.

Your responsibilities will include:

• Managing and maintaining global customer contracts across EMEA.
• Producing accurate and timely invoices in line with customer agreements and company processes.
• Working closely with Ricoh Global Services, Shared Service Centre teams and OpCos across Europe.
• Acting as a dedicated billing contact for assigned customer accounts.
• Responding to customer queries and resolving billing issues efficiently.
• Supporting continuous improvement initiatives to enhance processes and customer experience.
• Helping minimise bespoke billing by promoting standardised processes.
• Assisting with departmental projects and contributing towards team objectives.
• Working within a fast-paced, high-volume environment where accuracy and customer service are key.

You will ideally have

We're looking for someone who enjoys solving problems, building relationships and delivering excellent service.

You'll ideally have:

• Previous experience in billing, contract administration, finance administration or a similar operational role.
• Strong organisational and prioritisation skills.
• Excellent attention to detail and a high level of accuracy.
• Confident communication skills, both written and verbal.
• Strong customer service skills with the ability to manage challenging conversations professionally.
• Good Microsoft Office skills, particularly Excel.
• The ability to manage multiple priorities while meeting deadlines.
• A collaborative approach and confidence working with colleagues across different countries and cultures.
• Based in Northampton and can commit to 2 days in the office.

Desirable

• Experience working within a Shared Service Centre or multinational organisation.
• French, German or Spanish language skills.
• Knowledge of contract administration or invoicing systems.

In return for your commitment, you can expect

• Love to Connect

  You become part of a global community built on openness, inclusion and genuine collaboration.

  
  

  Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

• Love to Grow

  Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

• Love to Give Back

  Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

• Love to Succeed

  Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.