Global Technical Consultant

Vastbouw; United Kingdom; Remote; GBP 70,000 - 95,000; Full time

Job summary

Ricoh is seeking a Global Technical Consultant to join its European team, shaping intelligent document and print workflows for large organisations across Europe.

You will act as trusted advisor, solution architect and technical leader, collaborating with sales, delivery and product teams to design robust, scalable solutions and support strategic opportunities. Willingness to travel across Europe is required.

Qualifications

• Substantial experience in technical consulting, technical pre-sales, solution architecture or solution delivery.
• Experience within office print, document management or workflow automation environments.
• Strong understanding of print/workflow and related business processes.
• Experience deploying software within enterprise server and network environments.
• Excellent communication and presentation skills with ability to engage technical and business stakeholders.
• Strong stakeholder management and leadership by influence in a matrix organisation.
• Self-motivated and able to work independently across a matrix organisation.
• Fluent written and spoken English.
• Willingness to travel across Europe.

Responsibilities

• Technical Solution Design & Architecture for end-to-end office print and workflow automation solutions.
• Lead customer discovery workshops and gather technical requirements.
• Produce solution architectures, specifications and proof-of-concept designs.
• Ensure solutions are scalable, secure and aligned with Ricoh standards and best practices.
• Provide technical leadership throughout customer engagements.
• Support bids, tenders, RFPs and strategic sales opportunities.
• Deliver demonstrations, presentations and customer workshops.
• Mentor colleagues and share technical knowledge.

Skills

Technical consulting

Pre-sales

Solution architecture

Stakeholder management

English fluency

Travel willingness

Education

Degree in CS/IS/Engineering

Tools

Ricoh software

Job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

Shape the Future of Intelligent Document and Print Workflows Across Europe

At Ricoh, we're helping organisations transform the way they manage information, automate business processes and optimise workplace productivity. As we continue to evolve our portfolio of intelligent document processing, workflow automation and office print solutions, we're looking for a Global Technical Consultant to join our European team.

This is an exciting opportunity for a highly skilled technical professional to act as a trusted advisor, solution architect and subject matter expert, helping some of Europe's largest organisations modernise their print and workflow environments.

Working across multiple countries and business units, you'll play a pivotal role in designing innovative customer solutions, supporting strategic sales opportunities and influencing the future direction of Ricoh's technology portfolio.

What You'll Be Doing

As our Global Technical Consultant, you'll work at the intersection of technology, consulting and customer transformation.

You’ll collaborate with sales, delivery and product teams across Europe to design and implement robust, scalable solutions that address complex customer challenges while driving business value.

Key responsibilities include:

• Technical Solution Design & Architecture
• Lead customer discovery workshops and technical requirements gathering
• Design end-to-end office print and workflow automation solutions
• Produce solution architectures, technical specifications and proof-of-concept designs
• Ensure solutions are scalable, secure and aligned with Ricoh standards and best practices

Strategic Pre-Sales Consultancy

• Provide technical leadership throughout customer engagements
• Support bids, tenders, RFPs and strategic sales opportunities
• Deliver compelling demonstrations, presentations and customer workshops
• Advise customers on solution feasibility, integration and business outcomes

Solution Delivery & Implementation

Lead or support the deployment of customer solutions across diverse environments
Validate solution performance through testing and pilot programmes
Ensure successful transition into operational support teams
Act as an escalation point for complex technical issues

Technical Leadership & Capability Development

• Deliver training and knowledge-sharing sessions to customers and internal teams
• Help build technical capability across Ricoh Operating Companies throughout Europe
• Share best practices and lessons learned to drive consistency and excellence
• Mentor colleagues through technical expertise and leadership by influence
  

Innovation & Portfolio Development

• Maintain expert knowledge of Ricoh and partner technologies
• Evaluate emerging technologies, products and market trends
• Contribute insights that influence product roadmaps and future solution development
• Act as a key voice in shaping Ricoh's evolving portfolio strategy

#RicohEurope

You will ideally have

We're interested in hearing from consultative technical professionals who combine strong customer-facing skills with deep expertise in office print, workflow automation or document management technologies.

You’ll bring:

• Proven background of substantial experience in technical consulting, technical pre-sales, solution architecture or solution delivery
• Experience within office print, document management or workflow automation environments
• Strong understanding of print and scan workflows and associated business processes
• Experience deploying software solutions within enterprise server and network environments
• Excellent communication and presentation skills with the ability to engage both technical and business stakeholders
• Strong stakeholder management, influencing and relationship-building capabilities
• A self-motivated approach with the ability to work independently across a matrix organisation
• Fluent written and spoken English
• Willingness to travel across Europe as required
  

Desirable Experience

• Experience with Ricoh software solutions or equivalent industry platforms
  Relevant industry certifications
• Ideally educated to Degree level or equivalent professional qualification with preference given to studies in Computer Science, Information Systems, Engineering or a related discipline
• Knowledge of cloud-based print solutions, workflow automation platforms and digital transformation technologies
• Understanding of security, compliance and governance requirements within enterprise print environments.

#RicohEurope

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.