Billable Works Manager

Mitie Cleaning & Hygiene Services; Swansea; On-site; GBP 48,000 - 62,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle benefits

Up to 5 extra days holiday

MiDeals discounts

Cycle-to-work scheme

Life cover

Enhanced pension

Mitie Matching Share Plan

Job summary

Mitie Swansea is seeking a Billable Works Manager to oversee chargeable projects across a diverse property portfolio, ensuring on-time delivery, safety and governance.

You will manage RAMS, contractor compliance and project trackers while collaborating with clients and internal teams to drive efficiency and continuous improvement.

Qualifications

• Experience managing multiple workstreams in facilities management, construction or related sectors.
• Proficient in CAFM systems and MS Office.
• Strong organisational and deadline-driven capabilities.
• Excellent communication with clients and internal teams.
• Analytical mindset with focus on process improvement.

Responsibilities

• Oversee end-to-end delivery of billable works and ensure contractual compliance.
• Review RAMS, contractor competencies and compliance records.
• Maintain billable works trackers and provide updates to clients.
• Identify risks and drive service delivery improvements.
• Promote safety culture and ensure regulatory compliance.

Skills

Facilities management

CAFM systems

Organisational skills

Stakeholder management

Analytical problem solving

Education

FM qualification or related trade

Quantity Surveying qualification/experience

Tools

Microsoft Office

CAFM software

Job description

Swansea

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

Better places, thriving communities.

Billable Works Manager

Swansea

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Billable Works Manager to oversee the successful delivery of chargeable works across a diverse property portfolio, ensuring projects are delivered safely, compliantly, on time and within agreed governance frameworks. This role offers the opportunity to work closely with clients, contractors and internal teams while driving operational excellence and continuous improvement.

Role Responsibilities

• Oversee the end-to-end delivery of billable works, ensuring compliance with contractual obligations, governance requirements and operational standards.


• Manage project documentation, including reviewing Risk Assessments and Method Statements (RAMS), contractor competencies and compliance records.


• Maintain accurate billable works trackers, monitor progress and provide regular updates to clients and stakeholders.


• Identify, assess and mitigate risks while proactively seeking opportunities to improve service delivery and efficiency.


• Promote a positive safety culture by ensuring adherence to all health and safety policies, procedures and regulatory requirements.

What We're Looking For

• Strong experience managing multiple workstreams within facilities management, construction, building services or a related environment.


• Advanced IT skills, including Microsoft Office applications and CAFM systems.


• Excellent organisational skills with the ability to prioritise competing demands and meet deadlines.


• Strong communication and stakeholder management skills, with experience working collaboratively across operational and client-facing teams.


• Analytical and problem-solving capabilities with a proactive approach to identifying improvements and enhancing processes.

Required Qualifications

Applicants should ideally meet the following requirements:

• Recognised technical qualification or relevant trade background within facilities management, construction, building services or a related discipline.


• Quantity Surveying qualification or demonstrable commercial experience in the management, valuation or cost control of works.


• Knowledge of CDM Regulations and a good understanding of mechanical, electrical, fabric and associated building systems.

What's In It For You?

• Opportunity to work on a varied portfolio of projects across multiple disciplines and environments.


• Career development and progression opportunities within one of the UK's leading facilities management providers.


• Exposure to key client relationships and strategic operational delivery, enabling you to further develop your leadership and project management skills.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Zehdan Raja at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?