Bilingual Community Moderator (English & German)

Wahojobs; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

A global leader in gaming and entertainment is seeking passionate gamers to provide email and chat support from home. This role offers an exciting opportunity to engage with players, solve their issues, and contribute to a premier gaming subscription service. Ideal candidates will be bilingual in English and German, possess outstanding communication skills, and have a deep understanding of the gaming industry. If you're self-motivated and enjoy helping others while working in a dynamic environment, this is the perfect chance to turn your passion for gaming into a rewarding gig. Join a vibrant community and earn while doing what you love!

Qualifications

• Bilingual in English and German with a passion for gaming.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Assist players with account and technical issues via chat and email.
• Manage multiple conversations while ensuring accuracy and responsiveness.

Skills

Bilingual proficiency in English and German

Problem-solving skills

Patience and empathy

Excellent written communication

Engagement moderation

Time management

Understanding of game-specific terminology

CRM knowledge

Tools

CRM systems

Job description

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

What to expect:

What’s Needed to Provide Support for this Gaming Client:

• Bilingual proficiency in reading, writing, and speaking English and German
• Understand nuances and cultural differences.
• Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
• High level of reading comprehension and understanding of game-specific terminology, slang, and context
• Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

What it takes to succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

• Patience and empathy. Maintain a positive and professional attitude, creating a pleasant customer experience.
• Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
• Monitoring all assigned Community channels, applying client’s moderation guidelines and actions as appropriate.
• Coordinating activities and actions with team members and client representatives.
• Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
• Able to task-switch with ease and evolve as the requirements of the role change over time.
• Deliver excellent customer service.
• Fluency in English.

What you'll be doing:

• Assist players with account, technical, gameplay, and payment issues.
• Manage multiple chat or email conversations simultaneously while maintaining a high level of accuracy and responsiveness.
• Working knowledge of CRMs.

If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.