Bike Mechanic

Zachary Daniels; Kettering; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid working

Career development & training

Staff discounts

Wider retail benefits

Team environment

Job summary

Zachary Daniels is seeking an experienced Bike Mechanic in Northampton for a hybrid role. You will apply technical cycling knowledge to support customers and stores, assisting with bicycle repairs and aftersales queries.

The position emphasizes promoting repair over replacement, with 2–3 days in the Northampton office and development opportunities within a collaborative team.

Qualifications

• Previous experience as a Bike Mechanic or Bicycle Technician.
• Passion for cycling and solid knowledge of bicycles and components.
• Good understanding of repairs, servicing and troubleshooting.

Responsibilities

• Provide technical support to customers and stores via phone and email.
• Troubleshoot and advise on repairs, servicing and solutions.
• Support stores with aftersales and technical queries.
• Identify cost-effective repair options for customers.
• Promote repair and sustainable solutions where appropriate.
• Build strong relationships with stores and internal teams.
• Continuously develop technical knowledge across bikes and equipment.

Skills

Bike Mechanic

Bicycle Technician

Cycle Technician

Bike Repair

Technical Support

Customer Service

Aftersales

Cycling Knowledge

Communication

Independent Work

Job description

Bike Mechanic | Northampton | Hybrid | Up to £28,000 + Bonus

Are you an experienced Bike Mechanic looking for a different kind of opportunity?

This is a great opportunity to take your technical cycling knowledge beyond the workshop and move into a customer-focused role with a local sports retailer.

We are looking for a Bike Mechanic to use their technical knowledge to support customers and stores, helping with bicycle repairs, troubleshooting and aftersales queries.

You’ll use your knowledge of bikes and components to find practical solutions, support stores and customers, and help promote repair rather than replacement.

What's in it for you:

• Salary up to £28,000 plus performance bonus

• Hybrid working, with 2 to 3 days per week in the Northampton office

• Career development and ongoing training

• Staff discounts and wider retail benefits

• Opportunity to develop your career outside of a traditional workshop environment

• Collaborative and supportive team environment

What you'll be doing:

• Providing technical support to customers and stores via phone and email

• Using your bicycle repair knowledge to troubleshoot technical issues

• Advising on repairs, servicing and appropriate solutions

• Supporting stores with aftersales and technical queries

• Helping identify cost-effective repair solutions for customers

• Promoting repair and sustainable solutions where appropriate

• Building strong relationships with stores and internal teams

• Continuously developing your technical knowledge across bikes, components and cycling equipment

What we're looking for:

• Previous experience as a Bike Mechanic, Bicycle Technician or Cycle Technician

• A genuine passion for cycling and strong knowledge of bicycles and components

• Good understanding of bicycle repairs, servicing and troubleshooting

• Strong written and verbal communication skills

• Strong communication skills and the ability to explain technical information clearly

• Confident using email, IT systems and digital platforms

• A proactive, solution-focused approach

• Ability to work independently and manage your own workload

You don't need to have years of experience in customer service or technical support. If you're a Bike Mechanic who enjoys solving problems, helping people and sharing your technical knowledge, this could be an excellent next step.

This could suit someone looking to move away from a traditional workshop role while staying closely connected to the cycling industry.

Keywords:

Bike Mechanic, Bicycle Technician, Cycle Technician, Bike Technician, Bicycle Repair, Bike Repair, Technical Support, Customer Service, Aftersales, Cycling, Cycling Industry, Service Advisor