BID Ambassador – Baker Street London

Lodge Service; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join the retail security team at a leading family-owned business specializing in security services. This role entails providing a visible presence, delivering outstanding customer service, and engaging with local businesses. Ideal candidates will possess an SIA Licence and have strong communication skills, ensuring a proactive and reassuring approach to security in the BID area.

Qualifications

• SIA Licence is essential.
• Experience in similar roles preferred.
• Strong communication and customer service skills needed.

Responsibilities

• Provide a visual deterrence and presence in the BID area.
• Deliver excellent customer service to businesses and residents.
• Report incidents through electronic platforms.

Skills

Customer service

Communication

Technology proficiency

Calm under pressure

Proactivity

Education

SIA Licence (CP, DS, or Security)

Job description

Lodge Security: The UK’s Oldest, Family-Owned, Security Business

Join our retail security team!

Why Us?

Family-Owned, Family-Focused: We’re not just another faceless corporation. At Lodge, you’re part of a family that values and appreciates each team member.

Exciting New Partnerships: We’ve secured a contract with Boots, adding to our impressive list of retail clients. This means more opportunities for you to showcase your skills and enjoy career growth.

BID Role:

• Provide a visual deterrence and presence in the allocated BID area.
• Deliver excellent customer service to businesses, residents, and visitors.
• Use the Alert App and other platforms to report all activity in your BID area.
• Support the area and business within a reasonable travel distance as directed by Senior or Client Management.
• Maintain a visible, proactive, and reassuring presence in the BID area.
• Engage with businesses to communicate BID work and provide advice on crime or other issues.
• Visit businesses regularly and maintain contact to offer reassurance and information.
• Support the link between the BID and local businesses.
• Report public realm issues to relevant authorities.
• Identify, investigate, deter, and report crime and anti-social behaviour.
• Develop effective working relationships with clients, BID Wardens, Area Managers, and other partners including police and local councils.
• Attend meetings as necessary and complete reports related to BID activities.
• Participate in coordinated patrols of problem areas.
• Report incidents and activities via electronic platforms, including KPI updates.
• Be approachable and friendly to locals, tourists, and all persons in the area.
• Study the BID area to provide advice or assistance as needed.
• Perform any other reasonable tasks assigned by Client or Lodge Management.

Person Specification:

• SIA Licence (CP, DS, or Security) essential.
• Excellent customer service skills.
• Strong communication skills, both written and verbal.
• Proficient with technology, including smartphones and reporting apps.
• Ability to remain calm and professional under pressure.
• Confident in handling issues and escalating when necessary.
• Willing to work circa 5 shifts per week, including weekends.
• Experience in similar roles preferred.
• Supportive team player with a proactive attitude.
• Ability to conduct ongoing patrols across the BID area.