BHG - Service Manager

Berthon; Pennington; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Company pension

Company health insurance

Cycle to work scheme

Free on-site parking

Job summary

Berthon is seeking an experienced Service Manager to organise and oversee service, maintenance and production of small craft and outboards at our Lymington base. You will lead a team, coordinate bookings, and ensure safe, profitable delivery of services.

A marine technical background and strong management skills are essential. Experience in customer-facing roles and proficiency with MS Office and ERP software are required.

Qualifications

• Experience in a customer-facing role.
• Strong management and organisational skills.
• Proficiency in MS Office and ERP software.
• Marine technical background.
• Experience with outboard engines.
• Knowledge of small craft fitting.

Responsibilities

• Contact customers by phone, email and in person.
• Promote and sell our range of services.
• Schedule service, repair, maintenance and production.
• Estimate, invoice and keep service records.
• Maintain high customer relationship standards.
• Lead and manage department staff.
• Ensure services are delivered safely, efficiently and profitably.
• Serve as the point of contact for warranty and aftersales.
• Source job and production materials.
• Support other departments and training.

Skills

MS Office

ERP software

Customer-facing

Management

Organisational skills

Interpersonal skills

Diagnostics

Marine technical

Outboard engines

Small craft fitting

Tools

ERP software

Job description

BHG Marine is looking for an experienced service manager to organise and oversee service and production of small craft and outboards. The role will ideally suit someone with a marine, technical & management background.

Founded in 1947 BHG Marine has enjoyed a long-standing presence in the boating industry. Now part of the Berthon group, BHG is based on the Lymington River in Lymington Marina. We offer a broad range of craft and services to leisure, commercial & professional clients.

Key Responsibilities:

• Customer contact by phone, email and in person.
• Offer & promote our range of services
• Manage job booking & scheduling of service, repair, maintenance & production.
• Estimating, invoicing, & service record keeping.
• Maintain & support high customer relationship standards.
• Lead & manage the activities of department employees.
• Monitor & ensure our services sold are delivered safely, efficiently & profitably.
• Act as the point of contact for warranty & aftersales.
• Job & production material sourcing.
• Support other departments.
• Support and training provided.

Experience / Skills:

• Proficient in MS Office & ERP software.
• Experience in a customer-facing role.
• Management & organisational skills.
• Interpersonal skills & teamwork.
• Diagnostics & problem solving.
• Marine technical background.
• Outboard engines.
• Small craft fitting.

Job Type:

• Full-time, Permanent, On-site.
• 5 days a week.
• Rota of one Saturday in four.
• 33 days holiday per year including bank holidays.
• Company pension.
• Company health insurance.
• Cycle to work scheme.
• Free on-site parking.