Office Coordinator

Mandarin Oriental Group; Camden Town; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Wellness

Retirement Plans

Employee Discounts

F&B & Spa Discount

MO Fitness Rate

Westfield Healthcare

Charity Day

Referral Bonus

Free Meals on Duty

Holiday Entitlement

Podiatry Subsidy

Life Assurance

EAP Access

Recognition Programs

Social & Events

Job summary

Mandarin Oriental Hyde Park in London is seeking an Office Coordinator to join the Housekeeping team. The role involves organizing and monitoring housekeeping operations, conducting daily briefings, and handling opening/closing duties to ensure a proactive service for guests.

Working on rotating shifts (morning/evening, weekends, bank holidays), you will need prior Housekeeping experience in a fast-paced, five-star environment to deliver the highest standards of service.

Qualifications

• Experience coordinating housekeeping operations.
• Strong organizational and communication skills.

Responsibilities

• Organise and monitor operations in housekeeping.
• Conduct daily briefings with up-to-date information.
• Perform opening and closing duties for the housekeeping department.
• Ensure service areas are checked and maintained to standard.
• Communicate with other departments for guest requests and maintenance, with follow-up.

Skills

Housekeeping experience

Job description

OFFICE COORDINATOR, HOUSEKEEPING

39 hours, 5 days per week

We’re looking for an Office Coordinator to join our Housekeeping team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an Office Coordinator at Mandarin Oriental Hyde Park, London, we expect from you:

• To organise and monitor operations in housekeeping
• To conduct daily briefings in order to provide up to date information
• To perform all duties relating to the opening and closing of the housekeeping department, ensuring an efficient and proactive service for our guests
• To perform all daily duties to ensure that service areas are checked and maintained to the standard required
• Communicate with other departments for guest requests and maintenance and follow up accordingly

As an Office Coordinator you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Office Coordinator candidate, you will have worked within Housekeeping previously in a fast-paced environment. Ideally you have worked in a five star Hotel or similar establishment.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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