Bespoke Relationship Manager - MSO

McLaren Racing; Old Woking; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Discretionary bonus

Private medical insurance

Life assurance

Sabbatical after two years

Wellbeing programme

Job summary

McLaren Automotive seeks an experienced MSO Client Relations Specialist to manage VIP clients, guiding bespoke car specifications from enquiry to final order and ensuring on-time delivery ahead of production schedules.

You will travel for extended periods, work with retailers and clients, and maintain exceptional attention to detail while delivering an elite ownership experience that upholds the McLaren brand and MSO standards.

Qualifications

• Excellent verbal and written communication
• Ability to manage multiple projects with tight deadlines
• Travel for extended periods as required

Responsibilities

• Manage VIP client relationships and ensure an elite ownership experience
• Assist clients with bespoke vehicle specifications from enquiry to finalized order
• Coordinate with retailers and internal teams to approve MSO specifications and schedules
• Present bespoke options and quotations and keep clients informed throughout the process
• Represent McLaren at events and build trust with high-value customers

Skills

Client relationships

Communication skills

Organization

Education

Degree or equivalent

Job description

McLaren Special Operations create cars around an owner's precise tastes, and provide everything from bespoke customization options through to building ultra-exclusive limited-editions or one-off breath-taking models. Supporting the MSO Head of Commercial, the role is responsible for management of McLaren's relationship with our VIP clients, predominantly in assisting them in designing and specifying their new cars whilst managing to complete specification in advance of production scheduling deadlines.

What You’ll Do

• Ensure that McLaren's VIP clients are given the ultimate ownership experience resulting in a customer base that advocates our brand and products.
• Be available on the phone and social media platforms to answer client queries outside of core work hours including weekends to foster an atmosphere conducive to a long-term relationship.
• Assist both retailers and clients directly with their bespoke specification on vehicle orders from start to finish - take the enquiry, meet the client to assist in the design process of their car, provide a bespoke quotation, sign off the order and ensure the car is delivered as per the requirements by approving the MSO specification sheets, keeping the customer and retailer informed throughout.
• Host clients, retailers and prospects to discuss in detail their vision of their bespoke car and guide them to a deliverable spec.
• Build relationships with our most valued customers that results in an air of trust, and a desire on their part to engage with the McLaren brand fully, both financially and physically.
• Be able to convey customer insight to support development of our processes, products and experiences.
• Be a first point of contact for internal teams on MSO bespoke enquiries.
• Host clients at events for bespoke spec sessions and advocate the MSO brand in MSO, MTC or globally within regions.
• Ability to travel for extended periods away from office/country.
  You will be display excellent interpersonal skills, outstanding attention to detail and a working knowledge of the functioning of an automotive design and manufacturing centre.
• Display a keen awareness of motoring trends, market influence and luxury lifestyle.
• Exhibits an inner confidence that results in being at ease within the company of our Shareholder's and their associates and to show a confidence in leading the conversation.
• The ability to show technical competency when discussing mechanical/bespoke option requests from clients.
• The ability to work on many parallel projects and competing priorities.
• Completing enquiry administration with great attention to detail.
• Preferable educated to degree or similar experience.
• Excellent verbal & written communication skills.
• Ability to manage and prioritise tasks and time efficiently
• Excellent organization skills
• Resilient, able to work under pressure and to tight deadlines
• Unquestionable personal and professional integrity
  No restraints. No limitations. We don't simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact, it drives our innovation and enables us to truly create something special. Join us on our journey.

What We'll Do for You

We offer a wide - ranging benefits package, which includes:

• Structured career development framework
• 25 days' holiday, plus bank holiday. Annual buy & sell up to five days
• Enhanced company pension scheme
• Discretionary annual bonus award
• Private medical insurance and health cash plan
• Life assurance benefit
• Ability to apply for a sabbatical of up to one year after only two years' service
• Benefits you can adapt to your lifestyle, such as discounted shopping
• Generous parental leave policies
• A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice