Bereavement Clerical Administrator

East Lancashire Hospitals NHS Trust; Blackburn; Presencial; GBP 21.000 - 24.000; Jornada completa

Descripción de la vacante

East Lancashire Hospitals NHS Trust is seeking a dedicated Bereavement Services Administrator to provide front-line support to families following a death. You will liaise with clinical teams, Medical Examiner Office, and external agencies to ensure timely completion of bereavement processes.

The role requires empathy, professionalism and strong data handling. You will handle calls, emails and appointments, and contribute to audits and improvement initiatives within the Bereavement Service.

Formación

• Provides comprehensive administrative support to the Bereavement Service.
• Acts as a first point of contact for bereaved relatives with compassion and professionalism.
• Maintains accurate patient records and bereavement documentation.
• Ensures confidentiality and compliance with Information Governance requirements.

Responsabilidades

• Provide comprehensive administrative support to the Bereavement Service.
• Act as a first point of contact for bereaved relatives, responding to enquiries with compassion and professionalism.
• Process and maintain accurate patient records and bereavement documentation.
• Liaise with Medical Examiner Officers, Medical Examiners, consultants, ward staff, funeral directors, registrars, and external agencies.
• Monitor and track completion of statutory documentation.
• Manage telephone calls, emails, appointments, and correspondence.
• Ensure confidentiality and compliance with Information Governance requirements.
• Support service audits, data collection, and reporting activities.
• Contribute to continuous improvement of bereavement services.

Conocimientos

Empathy

Communication

Administration

Confidentiality

Educación

GCSE English & Maths (grade C/4+)

NVQ Level 3 in Business Administration/Customer Service

Herramientas

ECDL

Descripción del empleo

This is a rewarding role supporting families following the death of a loved one. The successful candidate will provide administrative support to the Bereavement Service, working closely with clinical teams, the Medical Examiner Office, Registration Services, Funeral Directors, and external agencies to ensure the timely completion of bereavement processes. The post holder will be a key point of contact for bereaved relatives and will be required to communicate with empathy, sensitivity, and professionalism at all times.,

• Provide comprehensive administrative support to the Bereavement Service.
• Act as a first point of contact for bereaved relatives, responding to enquiries with compassion and professionalism.
• Process and maintain accurate patient records and bereavement documentation.
• Liaise with Medical Examiner Officers, Medical Examiners, consultants, ward staff, funeral directors, registrars, and external agencies.
• Monitor and track completion of statutory documentation.
• Manage telephone calls, emails, appointments, and correspondence.
• Ensure confidentiality and compliance with Information Governance requirements.
• Support service audits, data collection, and reporting activities.
• Contribute to the continuous improvement of bereavement services.
  GCSE Grade C/4 or above in English and Mathematics (or equivalent).
• NVQ Level 3 in Business Administration, Customer Service, or equivalent experience

Desirable criteria

• ECDL (European computer driving liscence, Previous experience working in an administrative or clerical role. .
• Experience handling confidential and sensitive information.
• Experience of dealing with telephone and face-to-face enquiries.

Desirable criteria

• bereavement experience
  At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., At ELHT, we recognise that our staff are our greatest asset. We are committed to creating an inclusive, supportive, and respectful working environment where colleagues feel valued and empowered to make a difference., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.
• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
• Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.