Bentley Valeter and Driver

Sytner Group; Birmingham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

33 days holiday

Maternity pay

Career development

Long service rewards

Car schemes

High street discounts

Gym discounts

Cycle to work

Volunteer day

Job summary

Bentley Birmingham, part of Sytner Group, seeks a punctual Sales/Aftersales Valeter and Driver to join our team. You will collect and deliver vehicles from customers' homes to the dealership and back, ensuring friendly, attentive service and accurate ETA updates by phone.

You will maintain high standards of vehicle presentation and safety checks, plan efficient drop schedules, and build rapport with customers to reinforce Bentley's premium experience. Weekend work may be required.

Qualifications

• Experience with a premium brand preferred but not essential.

Responsibilities

• Collect and deliver vehicles from customers' homes to the dealership and back, providing friendly and attentive service.
• Advise customers of estimated arrival times by telephone and provide updates on progress.
• Maintain the highest levels of customer service and build rapport to enhance the Bentley experience, even when not visiting the showroom.
• Plan and execute multiple drops with efficiency, ensuring safety during vehicle handovers; weekend work may be required.

Job description

About the role

Bentley Birmingham is looking for a punctual and enthusiastic Sales/Aftersales Valeter and Driver to join our fantastic team! As a Sales/Aftersales Valeter and Driver, you should share your passion for our brand every day and immerse customers in the world of Bentley

You will collect and deliver vehicles from our customers' homes to the dealership and back again, providing friendly and attentive service at all times. You will be advising customers of estimated arrival times via telephone, contacting them with updates and providing a warm and professional welcome on arrival.

You will ensure that we provide our customers with the highest possible levels of customer service; take the time to build a genuine rapport with them to ensure excellent service from Bentley is achieved even if they're not visiting our showroom.

This is a full-time role which could include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Ideally, you will have previous experience working with a premium brand and an understanding of the automotive industry, however, this is not essential.

You should have excellent attention to detail as you will checking over each vehicle to ensure your safety when driving, as well as identifying any blemishes or damage on the vehicle. Organisation skills are paramount in this role, as you will be responsible for planning multiple drops with efficiency in mind at all times.

Knowledge of the local area will be beneficial as well as excellent navigational skills.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.