Bentley & Lamborghini Receptionist / Host

Sytner; United Kingdom; Presencial; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

33 days holiday incl. bank holidays

Maternity, paternity and adoption pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

One day paid volunteering

Descripción de la vacante

Sytner Bentley and Lamborghini are seeking a friendly Receptionist/Host to join our Welcome team on a part-time basis (32 hours per week, Monday to Thursday). You will greet customers, direct them to the correct department, and manage calls, ensuring a smooth showroom experience.

The role requires flexibility, including weekends, to maintain top service levels. As the first impression for clients and guests, you will convey warmth, handle calls efficiently, and collaborate with management and

Formación

• Front-of-house presence and customer service experience.
• Able to manage inbound calls and transfer efficiently.
• Proactive, with initiative to enhance customer experience.

Responsabilidades

• Welcome customers and direct them to the correct department.
• Manage incoming calls and connect to the right department.
• Support flexible part-time patterns, including weekends.
• Provide refreshments to visitors.

Conocimientos

Warm welcome

Proactive communicator

Organised

Attention to detail

Descripción del empleo

About the role

Bentley and Lamborghini is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Bentley and Lamborghini. This is a part time role for 32 hours per week - Monday to Thursday.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feel that they have had uniquely personal and bespoke service.

To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.