Audi Service Concierge

Sytner Group; Leicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Maternity/paternity/adoption pay

Career development

Long service recognition

Car schemes

High street discounts

Gym memberships

Cycle to work

Job summary

Leicester Audi, part of the Sytner Group, is looking for a Service Concierge who is enthusiastic, energetic and confident to deliver an exceptional customer experience from arrival to departure. Based within our Drive-Through Service experience, you will be the first point of contact, greeting customers, guiding them through their visit and creating a warm, professional atmosphere.

If you enjoy a customer-facing role in retail or hospitality, your personality, positive attitude and willingness

Responsibilities

• Greet customers on arrival and check-in for service.
• Guide customers through the service process and updates.
• Provide a warm, professional and welcoming experience for every visitor.

Job description

About the role

We are looking for an enthusiastic, energetic and confident individual to join Leicester Audi as a Service Concierge, playing a key role in delivering an exceptional customer experience.

Based within our innovative Drive-Through Service experience, you will be the first point of contact for customers arriving at the dealership for their vehicle's service or maintenance. Your role will be to create a warm, professional and welcoming environment, greeting customers on arrival and guiding them seamlessly through their visit.

We are looking for someone who enjoys interacting with people, thrives in a customer-facing environment and takes pride in delivering outstanding service. Whether your experience comes from retail, hospitality or another customer-focused role, your personality, positive attitude and ability to make people feel welcome are what matter most.

About You

You will be an energetic, approachable and customer-focused individual who enjoys being around people and making a difference to their experience.

Ideally, you will have previous experience in a customer-facing role, such as retail, hospitality, front-of-house or customer service. However, we are equally interested in your personality, enthusiasm and willingness to learn.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.