Benefits Officer Apprenticeship

Rugby Borough Council; Rugby; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking council as a Benefits Officer Apprentice and embark on a rewarding journey in local government. This apprenticeship offers a unique opportunity to learn about administering Housing Benefits and Council Tax Reduction, while working within a supportive team dedicated to helping the community. You'll gain valuable skills and knowledge in a dynamic environment, with a focus on personal development and well-being. With a strong commitment to employee growth, this role provides a fantastic foundation for your career in the public sector. If you are enthusiastic, reliable, and eager to make a difference, this opportunity is perfect for you.

Benefits

35 days leave

Generous Local Government Pension Scheme

Flexi time scheme

Annual leave purchase scheme

Structured Induction Program

Learning and Development opportunities

Payment of professional subscription

Family Friendly Policies

Independent Support for health & wellbeing

Generous compassionate leave

Qualifications

• Strong customer service skills and good standard of education required.
• Practical experience with ICT systems, especially MS Office.

Responsibilities

• Administer Housing Benefit and Council Tax Reduction applications.
• Work closely with various teams to support community needs.

Skills

Customer Service

ICT Systems

Communication Skills

Teamwork

Mathematics

English Language

Education

GCSE in Maths

GCSE in English

Tools

MS Office

Job description

Benefits Officer Apprenticeship

Salary – Age related Apprentice wage

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About the role

We are looking for an enthusiastic, reliable and committed individual to join our Benefits Team, to undertake a Benefits apprenticeship and learn how to administer Housing Benefit, Council Tax Reduction and Discretionary Housing Payment applications.

This is a Level 4 Apprenticeship provided through the Institute of Revenues, Rating and Valuation that will give you an in-depth understanding of this area of the Public Sector, giving you a great kickstart to your career if this is an area of interest for you.

We are a small team that works closely together but also alongside the Housing, Homelessness and Council tax teams to make sure we are providing the best support to members of our community who come to us for help in meeting their rent and council tax costs.

About you

We are looking for someone who can demonstrate the following:

1. Interest in Local Government and helping residents of Rugby
2. Strong Customer Service skills
3. Good standard of education, including Maths and English GCSE grade C/4 or above
4. Practical experience of ICT systems including working knowledge of IT programs i.e. MS Office particularly Outlook, Word and Excel
5. Good written and oral communication skills e.g. ability to speak with a range of people from all walks of life
6. Ability to work effectively as part of a team, use personal initiative and take responsibility for individual tasks
7. Ability to work under pressure in a performance managed environment

Important Note - Please see the Job Profile on our website for more detail on the role. Please ensure that your application reflects your interest in this specific position, and how you fulfil the Essential criteria.

Benefits

1. 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
2. Generous Local Government Pension Scheme
3. Flexi time scheme
4. Annual leave purchase scheme
5. Structured Induction Program
6. Learning and Development opportunities including Future Leaders programmes
7. Payment of a professional subscription for approved professionals
8. Family Friendly Policies
9. Independent Support for your health & wellbeing
10. Generous compassionate leave
11. Extra Benefits including Retail Discounts, Car Salary Sacrifice & Cycle to Work scheme and more