Bench General Manager — Lead Store Ops & Growth

Five Guys UK; Kingston upon Thames; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

20% bonus

Secret Shopper bonus

Long service rewards

33 days holiday

Free meals on shift

Private medical

Life assurance

Wellbeing app access

Job summary

Five Guys UK is seeking a Bench General Manager to oversee a store on rotation, based at one of our existing stores within the district, supporting the current General Manager. You will lead and coach the team, ensuring the store delivers profitability and exceptional customer service.

You will own the P&L, drive sales while controlling costs, and model the Five Guys values in every shift. This role offers career progression within a fast-growing brand and a hands-on leadership culture.

Qualifications

• Accountable for store performance and people.
• Lead, coach and develop store teams.
• Own P&L and drive sales while controlling costs.
• Deliver outstanding customer service.
• Inspire and model Five Guys values.

Responsibilities

• Lead day-to-day store operations.
• Drive profitability and sales opportunities.
• Coach and develop Crew and Management teams.
• Ensure great customer service.
• Collaborate with district leadership.

Skills

Leadership

Coaching

P&L ownership

Customer service

People development

Job description

Five Guys UK is seeking a Bench General Manager to oversee a store on rotation, based at one of our existing stores within the district, supporting the current General Manager. You will lead and coach the team, ensuring the store delivers profitability and exceptional customer service.

You will own the P&L, drive sales while controlling costs, and model the Five Guys values in every shift. This role offers career progression within a fast-growing brand and a hands-on leadership culture.