Bench General Manager

Five Guys; Southampton; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

30% bonus scheme

Up to £2,000 Secret Shopper bonus

Long service rewards

33 days paid holiday

Free burgers, fries & shakes on shift

Private medical

Life assurance

Wellbeing app access

Career development opportunities

Job summary

Five Guys is seeking a General Manager to lead store operations with accountability for profitability and customer service excellence in a high-volume environment.

You will coach and develop the team, drive sales while controlling costs, and own the P&L with a hands-on leadership style across front and back of house.

Qualifications

• Minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment.
• Passion for the guest experience with proven results in satisfaction and mystery shopper outcomes.
• Full ownership of P&L, driving sales while controlling labour and COGS.
• Strategic leadership with ability to develop managers and build a strong talent pipeline.
• Knowledge of Food Safety and Health & Safety standards, maintaining high hygiene levels.

Responsibilities

• Lead, inspire and coach store teams to deliver profitability and optimal sales opportunities.
• Create an engaging working environment aligned with company values.
• Develop and manage team performance, including hands-on participation on the line.
• Own day-to-day store operations and long-term planning, ensuring smooth execution.
• Manage HR issues and recognise and reward staff when appropriate.

Skills

General Management

Hospitality

Customer Focus

P&L Ownership

Financial Management

Job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We’re the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we’ve stuck to the same ‘perfect and serve’ philosophy since our family business began in 1986.

In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service.

Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.

REWARDS

• An achievable 30% bonus scheme - paid quarterly
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonus's
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Private medical via Vitality
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual General Manager conference
• Team competitions – “Fry Cup” and “Olympics”
• Five Guys Perks – employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR

• Our people – Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
• Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
• Developing and managing the team, while supporting the delivery of perfect burgers and fries – jumping in and working on the line shoulder to shoulder with our Crew and Managers
• Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
• Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline
• Responsible for managing any HR issues while also being able to reward and recognise when needed
• Demonstrate close attention to detail

WHAT YOU BRING TO THE TABLE

• Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
• Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
• Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
• Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.

INCREDIBLE CAREERS WITH FIVE GUYS

• Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office
• Five Guys isn’t just a job – it can be a career!
• If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us