Bench Engineer/Field Service Engineer

Equals One Ltd; Huntingdon; On-site; GBP 22,577 - 30,545; Full time

Job summary

Ross Care is seeking a Bench Engineer/Field Service Engineer to repair, service and maintain wheelchairs from a workshop base with some field work in a timely and professional manner.

The role requires hands-on engineering ability, organizational skills, and the ability to communicate clearly with customers and healthcare professionals. Training will be provided; on-call rota involves additional standby pay.

Qualifications

• GCSE level / NVQ level 1 or equivalent.
• Full Driving Licence required.
• Satisfactory enhanced DBS disclosure will be required for this role.
• Background and experience in mechanical or electrical engineering.

Responsibilities

• Repair, service and maintain wheelchairs in workshop and on-site.
• Complete paperwork for repairs and servicing daily.
• Label and manage warranty and scrap returns.
• Follow infection control policies at all times.
• Assist with refurbishment per prescription builds.
• Support clinical appointments with healthcare professionals.
• Handle admin duties as required.
• Coordinate parts from Stores and follow stock procedures.
• Adhere to Ross Care's procedures and housekeeping.
• Participate in on-call engineer rota with standby payment.

Skills

Organised

Good communicator

Fault find

Neat and tidy writing

Education

GCSE level / NVQ level 1 or equivalent

Full Driving Licence

Satisfactory enhanced DBS disclosure

Job description

Bench Engineer/Field Service Engineer

Salary £26,561 pa

40 hours per week – Monday to Friday

Huntington CambridgePE29 7DH

Purpose Of Job

Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work.

Main Duties and Responsibilities

• Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.
• Process all associated paperwork concerning repairs and servicing accurately on a daily basis.
• Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.
• Ensure infection control policy is followed at all times.
• Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds - Training will be provided
• Assist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.
• Undertake Admin duties as required.
• Ensure all parts used are allocated from Stores through Stores process.
• Strict adherence to Ross Care's operational procedures.
• Adhere to the House Keeping procedure.
• Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.
• Our objective is to do the job right, on time, every time.
• Stocktake - to assist with annual and interim stocktakes as required.
• Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.
• To be fully accountable for all aspects of your role and maintain good communication throughout.
• Perform duties according to all Company policies, procedures and instructions.
• Be on the on-call engineer rota - additional standby/and hourly payment received for this.

Undertake the job in line with the Company appraisal competencies as follows

• Achieves business results and adds value to the company
• Focuses on internal/external customers
• Builds and maintains effective teamwork with colleagues
• Embraces change

This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set.The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators

Person Required:

Skills

• Organised and can work to a plan.
• Good communicator.
• Must be able to fault find.
• Neat and tidy writing.

Knowledge

• Background and experience in mechanical or electrical engineering

Qualifications

• Full Driving Licence required.
• Ideally qualified to GCSE level / NVQ level 1 or equivalent.
• Satisfactory enhanced DBS disclosure will be required for this role.

Other

• Training will be provided on wheelchair engineering.