Repair Engineer

Equals One; Guildford; On-site; GBP 24,000 - 33,000; Full time

Job summary

Equals One is seeking a Mobile Service Engineer based in Surrey to repair, service and maintain wheelchairs, with both workshop and field-based duties. The role is full-time, 40 hours per week, Monday to Friday, based at Surrey Wheelchair Services in GU21 5SA.

The successful candidate will be responsible for repairs, servicing and paperwork, while adhering to infection control policies and company procedures. Prior driving and DBS disclosure are required; training will be provided.

Qualifications

• Organised and can work to a plan.
• Must be able to fault find.
• Neat and tidy writing.

Responsibilities

• Repairing, servicing and maintaining wheelchairs in the workshop and in the field as required.
• Process all paperwork relating to repairs and servicing daily.
• Ensure warranty and scrap returns are labelled and collated correctly.
• Follow infection control policies at all times.
• Undertake engineering work including service, repairs and refurbishments as prescribed; training will be provided.
• Assist in clinical appointments with healthcare professionals for repairs and servicing.
• Perform administrative duties as required and allocate parts from Stores via Stores process.
• Adhere to all company policies, procedures and instructions; maintain housekeeping standards.
• Be on the on-call engineer rota with standby hours payable.
• Support stock takes and communicate effectively with customers about additional services.

Skills

Organised

Fault finding

Neat writing

Education

Full Driving Licence

GCSE level / NVQ level 1 or equivalent

Satisfactory enhanced DBS disclosure

Job description

Repair Engineer Equals One•Surrey, Surrey, England

Mobile Service Engineer

Salary £28,365 per annum (£13.64 hour)

Based at Surrey Wheelchair Services, GU21 5SA

Monday to Friday - Full Time Permanent 40 Hours a week

Purpose Of Job

Provide a workshop-based engineering role repairing, servicing and maintaining wheelchairs to include field based work.

Main Duties and Responsibilities

• Conduct repairs servicing and maintenance as directed by the Operations Manager/ Warehouse Manager/ Line Manager.
• Process all associated paperwork concerning repairs and servicing accurately on a daily basis.
• Ensure all warranty and scrap returns are labelled correctly and collated at the end of each day.
• Ensure infection control policy is followed at all times.
• Undertake Engineering work in terms of service and repairs, and refurbishment in accordance to prescription builds – Training will be provided
• Assist in clinical appointments with healthcare professionals, for any repairs and servicing requirements.
• Undertake Admin duties as required.
• Ensure all parts used are allocated from Stores through Stores process.
• Strict adherence to Ross Care’s operational procedures.
• Adhere to the House Keeping procedure.
• Maintain a professional approach in all aspects of the role at all times including appearance, paperwork, power tools, work bench station and company vehicle.
• Our objective is to do the job right, on time, every time.
• Stocktake – to assist with annual and interim stocktakes as required.
• Communicate effectively with all Customers at all times and to inform all Customers of relevant additional services from Ross Care as appropriate.
• To be fully accountable for all aspects of your role and maintain good communication throughout.
• Perform duties according to all Company policies, procedures and instructions.
• Be on the on-call engineer rota – additional standby/and hourly payment received for this.

Undertake the job in line with the Company appraisal competencies as follows:

• Achieves business results and adds value to the company
• Focuses on internal/external customers
• Builds and maintains effective teamwork with colleagues

This job description shall not limit your role, you will also be expected to carry out any other duties that your Manager feels are within your capabilities and skill set. The above information may not cover everything involved in the position but gives indicates the size and scope of the role and may be subject to change as the role develops.

Key Performance Indicators

Person Required:

Skills

• Organised and can work to a plan.
• Must be able to fault find.
• Neat and tidy writing.

Knowledge

• Background and experience in mechanical or electrical engineering

Qualifications

• Full Driving Licence required.
• Ideally qualified to GCSE level / NVQ level 1 or equivalent.
• Satisfactory enhanced DBS disclosure will be required for this role.

Other

• Training will be provided on wheelchair engineering.