Bellman - Mövenpick Resort & Residences Aqaba

Accor Hotels; Manchester; On-site; GBP 20,000 - 28,000; Full time

Job summary

Accor Hotels recherche un Assistant Front Office dédié pour garantir la satisfaction des clients. Ce poste implique l'accueil des invités, le maintien des normes opérationnelles et une coopération active au sein de l'équipe. Le candidat idéal est une personne aimable avec un permis de conduire valide et une volonté d'apprendre.

Qualifications

• Possession d'un permis de conduire valide.

Responsibilities

• Aider les clients avec leurs bagages et le stationnement à l'arrivée et au départ.
• Maintenir l'apparence soignée et amicale à tout moment.
• Gérer les opérations quotidiennes du département.

Job description

Company Description

Why work for Accor? We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The candidate must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. Responsibilities include assisting guests with luggage and parking upon arrival and departure, according to hotel standards, under the supervision of the Bell Captain, to ensure guest satisfaction. Key duties include:

1. Review and update the Logbook.
2. Check equipment regularly.
3. Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
4. Oversee the day-to-day operations of the department.
5. Report regularly on departmental activities to managers.
6. Be aware of fire safety and first aid procedures.
7. Handle guest complaints and report to the manager.
8. Be knowledgeable about all hotel facilities and daily activities.
9. Attend scheduled training sessions.
10. Show cooperation and respect within the team and other departments.

Qualifications

• Valid driving license.

Additional Information

• Internal: Collaborate harmoniously with all hotel employees, adhere to rules, and provide the best service within the scope of the job.
• External: Interact with guests, suppliers, and partners.
• Materials: All machinery and equipment at the Front Office.

Additional duties and responsibilities are listed in the form of a checklist and are not exhaustive.