Behaviour Support Mentor

Protocol Education Ltd; Telford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading education agency seeks a Behaviour Support Mentor in Telford, ideal for former prison officers. The role involves supporting pupils in a specialist SEMH school through personalized mentoring strategies and creating a nurturing learning environment. Join the team to make a difference in young people's lives and receive ongoing training and support.

Benefits

Weekly PAYE pay

Free Thrive training

Ongoing CPD and consultant support

Recognition & community events

Qualifications

• Ideal for former prison officers or youth workers.
• Strong understanding of SEMH settings and behavior communication.

Responsibilities

• Provide one-to-one behaviour mentoring and emotional regulation support.
• Help deliver personalized support plans with a trauma-informed approach.
• Create a safe, stable environment for pupils.

Skills

De-escalation skills

Compassion

Patience

Empathic approach

Education

Experience in high-pressure environments

Thrive or Team Teach training

Job description

Job Title: Behaviour Support Mentor (Ideal for ex-Prison Officers)
Location: Telford
Salary: £90–£95 per day (PAYE)
Start Date: ASAP
Contract: Full-time, Long-term

If you’ve worked in a challenging environment like a prison, you’ve already got the grit, empathy, and calm-under-pressure mindset it takes to thrive in this role.

We’re looking for a confident, compassionate individual to join a specialist SEMH school in Telford. You’ll be supporting pupils who have faced exclusion, trauma, or barriers to mainstream learning—and helping them take positive steps forward.

What you’ll be doing:

• Providing one-to-one behaviour mentoring and emotional regulation support

• Spotting when a student’s struggling and stepping in with empathy—not judgment

• Helping deliver personalised support plans with a trauma-informed approach

• Working side-by-side with teachers, SENCOs, and therapists to support holistic progress

• Creating a safe, stable environment where every pupil can breathe, trust, and learn

What we’re looking for:

• Former Prison Officers, Youth Workers, or anyone with experience in high-pressure environments

• Strong de-escalation skills and a resilient, calm approach

• An understanding that behaviour is communication—especially in SEMH settings

• A team player with patience, perspective, and a huge heart for helping young people thrive

• Thrive or Team Teach trained? Brilliant. Not yet? We’ll train you for free.

Why join Protocol Education?

• Weekly PAYE pay – no umbrella deductions

• Free Thrive training – build your trauma-informed practice

• Ongoing CPD and 1:1 consultant support – you’re never doing this alone

• Recognition & community – coffee mornings, termly awards, and proper appreciation

Your next role could be the one that changes a young person’s life.
And maybe even your own.

Call Alanna on 01902 313820 or email [e-mail]
Or just hit "Apply"—we’ll take it from there.

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.