Beauty Retail Team Lead | Drive Sales & Customer Experience

Space NK Limited; Chelmsford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Generous time off, up to 25 days

Employee discount up to 50%

Health & wellness benefits

Training and development opportunities

Third-party discounts

Refer a friend's bonus scheme

Job summary

Space NK is seeking a dedicated Supervisor to join our store team, helping maximise sales and profitability while supporting and retaining a high performing team. You will champion a customer-first experience daily.

You will analyze weekly reports, coach colleagues, and drive targets such as ATV and conversion, maintaining stock accuracy, and ensuring exceptional store standards in line with Space NK policies.

Qualifications

• Lead and coach a high-performing team with a customer-first focus.
• Analyse commercial reports to identify opportunities for growth.
• Identify key behaviours and competencies within the team.
• Strong communication skills across all levels.
• Adapt to changing priorities and deadlines, delegating tasks effectively.

Responsibilities

• Supporting the team to ensure a 'customer first' experience is delivered consistently.
• Exceeding sales targets and the company acquisition target for N.dulge.
• Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement.
• Communicating clearly with internal and external partners to drive opportunities.
• Actively identifying innovative opportunities to maximise the business.
• Reviewing weekly, monthly and yearly performance from reports.
• Supporting store recruitment, retaining diverse teams.
• Creating an inclusive, welcoming environment for employees.
• Delivering feedback and escalating performance issues to Store Manager or Assistant Manager.
• Coaching and developing the team to achieve their full potential.
• Ensuring the store is maintained in line with Company policies and procedures.

Skills

Customer first

Leadership

Communication

Organisational skills

Change management

Delegation

Adaptability

Job description

Space NK is seeking a dedicated Supervisor to join our store team, helping maximise sales and profitability while supporting and retaining a high performing team. You will champion a customer-first experience daily.

You will analyze weekly reports, coach colleagues, and drive targets such as ATV and conversion, maintaining stock accuracy, and ensuring exceptional store standards in line with Space NK policies.