Beauty Retail Supervisor: Lead Sales & Customer Experience

LGBT Jobs; Chelmsford; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee discount

25 days holiday

Health & wellness benefits

Training & development

Third-party discounts

Refer a friend bonus

Equal opportunities employer

Job summary

Space NK is seeking a Supervisory leader to assist the management team in maximising sales and profitability while coaching a high-performing team. The role requires a customer-first mindset and strong leadership to drive daily performance across stores, online presence and loyalty initiatives.

The ideal candidate can analyse commercial reports to uncover opportunities, delegate tasks, and adapt to changing priorities while maintaining excellent customer service and store standards.

Qualifications

• Deliver a customer-first experience and coach the team to do the same.
• Lead and motivate the team to achieve targets and maintain high performance.
• Understand and analyse commercial reports to drive opportunities.
• Identify key behaviours and competencies to improve performance.
• Prioritise, organise and adapt to changing priorities and deadlines.

Responsibilities

• Support the team to deliver a customer-first experience consistently.
• Exceed sales targets and the company acquisition target for N.dulge.
• Ensure stock accuracy by adhering to stock handling policies.
• Make the team aware of daily/weekly/monthly targets (ATV, AUS, conversion).
• Communicate clearly with internal and external partners to drive opportunities.
• Identify opportunities to maximise the business and review performance.
• Assist with store recruitment and foster diverse, inclusive teams.
• Coach and develop the team to reach their full potential.
• Maintain the store per company policies and procedures.
• Receive feedback and escalate performance issues as needed.

Skills

Customer focus

Team leadership

Sales driven

Analytical skills

Communication

Delegation

Job description

Space NK is seeking a Supervisory leader to assist the management team in maximising sales and profitability while coaching a high-performing team. The role requires a customer-first mindset and strong leadership to drive daily performance across stores, online presence and loyalty initiatives.

The ideal candidate can analyse commercial reports to uncover opportunities, delegate tasks, and adapt to changing priorities while maintaining excellent customer service and store standards.