Beauty Advisor (Client Experience and Operations) - Silverburn, Glasgow Future Opportunities

Sephora; Glasgow; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

SEPHORA University

Location allowances (shoes, lunch)

Competitive pay with salary reviews

Performance-based commission

Employee discount

Birthday day off

Wellbeing perks platform

Holiday allowance

Career growth opportunities

Job summary

SEPHORA UK is hiring a Client Experience Advisor to create memorable store experiences and build lasting connections with customers. You’ll handle transactions, stock replenishment, and maintain stunning visual displays while delivering exceptional service.

You’ll thrive in a fast-paced environment, engage with diverse customers, and support store events and promotions. This is a front-line role offering training, growth opportunities, and a welcoming team in a dynamic beauty retailer.

Qualifications

• You may come from retail, hospitality, leisure, travel, customer service, healthcare, entertainment, or another people-focused industry.

Responsibilities

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving, organising, and replenishing stock to ensure products are available for customers.
• Maintaining store standards, presentation, and visual displays.
• Supporting store events, activations, and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming, inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.

Skills

Customer service

Communication

Relationship-building

Adaptability

Organization

Teamwork

Flexibility

Stock handling

Job description

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Client Experience Advisor, you'll play a key role in creating memorable experiences for every customer who visits our stores. Through genuine conversations and a warm, welcoming approach, you'll build meaningful connections, understand individual needs, and create an environment that keeps customers coming back.

From supporting customers on the shop floor to processing transactions, replenishing stock, maintaining store standards, and bringing exciting in-store events and promotions to life, you'll contribute to every aspect of the customer journey.

If you're passionate about people, thrive in a fast-paced environment, and take pride in delivering exceptional service, you'll find endless opportunities to learn, grow, and make an impact at SEPHORA.

What you’ll be doing…

• Creating memorable customer experiences through genuine conversations and personalised service.
• Building strong relationships that encourage customer loyalty and repeat visits.
• Supporting store performance through excellent service and commercial awareness.
• Processing transactions accurately and maintaining efficient front-of-house operations.
• Receiving, organising, and replenishing stock to ensure products are available for customers.
• Maintaining store standards, presentation, and visual displays.
• Supporting store events, activations, and promotions.
• Working collaboratively with colleagues to achieve team goals.
• Contributing to a welcoming, inclusive environment where everyone feels valued.
• Supporting new store opening and operational activities where required.

What you’ll bring…

We're looking for people who are passionate about creating great experiences and helping others.

You may come from retail, hospitality, leisure, travel, customer service, healthcare, entertainment, or another people-focused industry.

• A passion for delivering exceptional customer service.
• Excellent communication and relationship-building skills.
• Confidence engaging with people from all backgrounds.
• A positive attitude and willingness to learn.
• Strong organisation and attention to detail.
• The ability to work effectively in a fast-paced environment.
• A collaborative approach and team-first mindset.
• Flexibility to work evenings, weekends and peak trading periods.
• The ability to comfortably perform physical tasks, including stock handling and replenishment activities.

Why Join SEPHORA?

At SEPHORA, we believe careers should be as unique as the people who build them.

Joining our talent community opens the door to future opportunities within one of the world's most exciting retail brands. When you join us as, you'll receive comprehensive training,

ongoing development, and access to industry-leading learning designed to help you succeed.

As part of SEPHORA and the wider LVMH Group, you'll have opportunities to grow your career across stores, leadership pathways, specialist functions, and future expansion opportunities as we continue to grow across the UK.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry-leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance-based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Together, we could build something exciting. Something ambitious. Something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.