Beauty Advisor (Client Experience and Operations) - Cardiff Future Opportunities

LVMH; Cardiff; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

SEPHORA University training

Shoes allowance

Lunch allowance

Competitive pay with annual reviews

Performance-based commission

Employee discount across beauty brands

Birthday day off

Perks and wellbeing platform

Generous holiday allowance

Job summary

SEPHORA UK in Cardiff is seeking a dedicated Beauty Advisor to enhance the client experience and support daily store operations. You will provide expert beauty guidance, deliver personalised recommendations, and participate in a fast-paced, inclusive retail environment.

You will stay current with beauty trends, assist with store openings, and contribute to achieving sales goals while delivering exceptional service to every customer. A passion for makeup, skincare and fragrance is essential.

Qualifications

• Experience in retail, customer service, or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance with product knowledge.
• Warm interpersonal skills and ability to build client connections.
• Excellent organisational skills and high attention to detail.

Responsibilities

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment.
• Provide expert, accurate product guidance rooted in makeup, skincare and fragrance knowledge.
• Drive sales by connecting with customers, upselling and promoting Sephora services and loyalty programme.
• Process transactions accurately and maintain a tidy cash area.
• Receive, check and organise deliveries, supporting stock counts and inventory.
• Replenish stock promptly and keep displays visually appealing.
• Support visual merchandising updates and promotional displays.
• Collaborate with Beauty Advisors and participate in team training and meetings.
• Assist with new store openings such as unboxing and stock preparation.

Skills

Retail experience

Customer service

Product knowledge

Interpersonal skills

Organisational skills

Attention to detail

Flexibility

Multitasking

Job description

Beauty Advisor (Client Experience and Operations) - Cardiff Future Opportunities

Beauty Advisor (Client Experience and Operations) - Cardiff Future Opportunities

Profile

At SEPHORA UK, beauty isn’t just what we sell - it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty as we continue our bold expansion across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Beauty Advisor, you’ll be at the heart of the SEPHORA customer experience. You’ll bring your passion for beauty to our customer by offering personalised advice, exceptional service, and a warm, welcoming environment for everyone who walks through our doors.

Whether you’re helping someone discover their new signature scent, guiding them through a skincare routine, or supporting the smooth running of daily store operations, you’ll play a key role in delivering the world‑class experience SEPHORA is known for.

If you thrive in a fast‑paced retail environment, love connecting with people, enjoy staying ahead of the latest beauty trends and want to contribute toa values driven and inclusive environment, you’ll feel right at home.

What you’ll be doing…

• Educate customers on application techniques, routines and product benefits to build confidence and enhance their experience.
• Stay up to date with beauty trends, new launches and Sephora’s full product assortment, including exclusive brands.
• Provide expert, accurate product guidance rooted in strong technical knowledge across makeup, skincare and fragrance.
• Drive sales by proactively connecting with customers, upselling and promoting Sephora services and the loyalty programme.
• Process transactions accurately and maintain a tidy, well‑organised cash area at all times.
• Receive, check and organise deliveries, supporting stock counts and maintaining accurate inventory.
• Replenish stock promptly, ensuring product displays are visually appealing and removing expired or damaged items.
• Support visual merchandising updates and promotional displays that inspire customers.
• Collaborate with fellow Beauty Advisors, sharing best practices and participating in team training and meetings.
• Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What you’ll bring…

You’ll be a confident, passionate and customer‑obsessed individual who loves all things beauty. You will also bring:

• Experience in retail, customer service or store operations (cash & stock).
• Strong passion for makeup, skincare and fragrance - product knowledge and application technique experience would be highly beneficial.
• Warm interpersonal skills and the ability to build meaningful client connections.
• Excellent organisational skills and high attention to detail.
• Ability to lift/carry boxes, stand for extended periods and perform physical tasks.
• A proven track record of delivering exceptional service and personalised recommendations.
• A target‑driven mindset with a desire to exceed expectations.
• Ability to multitask, prioritise and thrive in a dynamic, fast‑paced environment.
• Flexibility to work evenings, weekends and holidays as required.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, you’re joining a team that we truly value - and our benefits reflect that. Here’s what you can look forward to:

• SEPHORA University - receive industry‑leading product, customer care and development training to help you grow your skills and your career.
• Allowances tailored to your role and location - including shoes, lunch and more.
• Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.
• Performance‑based commission tied to collective store success.
• A generous employee discount across the world’s best beauty brands.
• A paid day off on your birthday - because you deserve to celebrate!
• Access to a perks and wellbeing platform offering discounts, wellness support, and more.
• Generous holiday allowance, plus the option to buy extra days.
• And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.