Beacon Team Leader (Maternity Cover)

Catch22; Welwyn Hatfield; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Catch22 is recruiting a Beacon Team Leader to join the Beacon Victim Care Service in Hertfordshire. You will be part of the local management team and manage a team of Beacon Support Workers to deliver end-to-end support for victims in line with contractual expectations.

You will provide line management, supervision and guidance, maintain high quality services, and build effective relationships with police partners, statutory and voluntary agencies across the county.

Qualifications

• Managing team members who are working with victims and specialising in Equality, Diversity and Inclusion.
• Hours of work: Full time, 37.5 hours per week.
• Contract: Maternity Cover - Fixed Term (Estimated until end of December 2027).
• Flexibility: Blended office/home working, with occasional visits across Hertfordshire.
• Closing Date: 11th September 2026; Interviews: TBC.

Responsibilities

• Be part of the local management team within the victim service and manage Beacon Support Workers.
• Ensure high quality service through effective management of the team’s performance.
• Maintain relationships with police partners, statutory services and voluntary agencies.
• Provide oversight of presenting risks and needs and escalate actions as required.
• Work collaboratively across Catch22 to deliver on contractual expectations.

Skills

Equality, Diversity and Inclusion

Job description

At Catch22 , we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. Weachievethis in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we useour knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.With the heart of a charityand the mindset of a business,we are uniquely placed to deliver on this challenging agenda.

Beacon Victim Care Service

HertfordshirePolice and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county.Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.

Job Description

As Beacon Team Leader, you will be a member of the local management team within the victim service, managing a team of Beacon Support Workers as part of a multi-disciplinary team ensuring the effective delivery of end to end support for victims in line with contractual expectations. You will provide line management support, supervision and guidance to the team in line with Catch22’s policies and procedures.

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

Qualifications

As Beacon Team Leader, with responsibility for the effective running of the Victim Service on a day-to-day basis, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition. This post currently (can change subject to contract changes) will be managing team members who are working with victims and specialising in the below areas:

• Equality, Diversity and Inclusion

Good will look like the following:

• A confident, professional, and creative individual with a ‘can-do’ approach
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.
• Hours of work: Full time, 37.5 hours per week
• Contract: Maternity Cover - Fixed Term (Estimated until end of December 2027 - will clarify further at interview)
• Flexibility: Flexible working options available, where service delivery allows - blended approach of office working, home working, and occasionally supporting with visits across Hertfordshire.
• Closing Date: 11th September 2026(Could close earlier if sufficient quality applications received)
• Interviews:TBC

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check.

*Vetting and Clearance Requirements: NPPV 2 (Police Vetting),Enhanced DBS check.

*Access to work is 25 minutes from King's Cross Station.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. A s of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which a llows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

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