Bartender: Craft Drinks & Wow Guests

880 Hard Rock Cafe UK; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Job summary

Hard Rock Cafe UK is seeking a bartender to be the first line of service, guiding guests through a memorable experience at the bar. You will make drinks to spec, handle cash and card payments, check IDs in line with UK licensing laws, and maintain a clean, well-organized bar area.

You should stay calm in a fast-paced environment, uphold our standards and the 5 core values, and demonstrate product knowledge with friendly, proactive guest engagement to create "Raving Fans".

Qualifications

• Duties reflect guest service focus and bar operations.
• Excellent guest interaction and service orientation.
• Ability to work efficiently in a fast-paced bar environment.
• Knowledge of beverage presentation and upselling is a plus.

Responsibilities

• Making drinks to spec recipe
• Demonstrating responsible alcohol service
• Serving food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with UK licensing laws (and Challenge 25)
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Maintaining a clean and organized bar area
• Maintaining proper product pars - through bar pulls & inventories
• Stocking liquor, beer, wine and glassware throughout the shift
• Properly labeling, dating, covering and refrigerating prepped items for the bar
• Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware
• Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc
• Answering questions - accurately and politely
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

Skills

Customer service

Cash handling

Communication

Product knowledge

Tools

Point-of-sale system

Job description

Hard Rock Cafe UK is seeking a bartender to be the first line of service, guiding guests through a memorable experience at the bar. You will make drinks to spec, handle cash and card payments, check IDs in line with UK licensing laws, and maintain a clean, well-organized bar area.

You should stay calm in a fast-paced environment, uphold our standards and the 5 core values, and demonstrate product knowledge with friendly, proactive guest engagement to create "Raving Fans".