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Join our Cocktail Bar, offering enviable views overlooking beautiful gardens. The Bar is open throughout the day, providing a relaxing environment for guests to enjoy coffee, drinks, afternoon tea, aperitifs, and digestifs.
We operate on a variety of shifts over a five-day week, totaling 45 hours per week, to ensure service is available throughout the day.
Main Duties Include:
- Ensuring the Bar is stocked and ready for each service period.
- Maintaining a well-presented Bar and Lounge for guest arrivals.
- Completing all pre-preparation for service.
- Greeting guests entering the bar.
- Establishing guest needs and taking orders.
- Preparing alcoholic and non-alcoholic beverages, including cocktails.
- Tray serving drinks across the service areas.
- Serving light lunches, afternoon teas, and snacks in the bar lounge.
- Liaising with the Estate Grill & Tudor Pass regarding guests' pre-dinner drinks and restaurant reservations.
- Processing payments for food and beverages or charging resident guests' accounts.
- Adhering to the Mystery Guest Standards for the Bar.
- Effectively clearing down the work area at the end of each shift.
- Balancing tills and guest charges.
- Leaving guest areas in a presentable state at shift end.
Requirements:
- Five days per week with flexible early and late shifts, totaling 45 hours. Early shifts start at 9:30 am; late shifts begin between 1 pm and 3 pm depending on event or wedding finish times.
- Smart appearance and excellent communication skills with a passion for guest service.
- Experience in quality food and beverage service within a hotel or restaurant environment is required.
The Benefits
- End-of-year service charge bonus.
- Accommodation available for those relocating.
- Four weeks of holiday, increasing to five with service.
- Eight bank holidays.
- Free parking.
- Employee uniform.
Additional company benefits include:
- Discounted hotel accommodation for staff and family.
- Discounted treatments at Utopia Spas.
- Discounts on food and beverages at all hotels.
- Special treatment discounts in Utopia Spas.
- Retail product discounts in Utopia Spas.
- Staff recruitment referral scheme.
Celebrating milestones such as 1, 3, and 5 years includes benefits like your birthday off, complimentary overnight stays, and free meals or afternoon teas.