Bartender

Accor Hotels; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company is seeking Bar Staff in Cardiff. The role involves ensuring guest satisfaction, managing bar operations, and maintaining service standards. Ideal candidates will have experience in food and beverage, strong communication skills, and a passion for guest service.

Qualifications

• Minimum 1-year experience in Food and Beverage, preferably in a luxury setting.
• Operational knowledge of Point of Sale systems is an asset.
• Strong guest service orientation and ability to manage conflicting priorities.

Responsibilities

• Ensure smooth operation of the Bar, focusing on guest satisfaction.
• Maintain standards of service and handle payments accurately.
• Participate in training and actively upsell.

Skills

Communication

Guest Service Orientation

Wine Knowledge

Interpersonal Skills

Tools

Point of Sale Systems

Job description

Company Description

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

Join Accor and write your own story as we imagine the future of hospitality together. Discover the life that awaits you at Accor by visiting https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Main Duties

Reporting to the Outlets Manager, responsibilities include but are not limited to:

1. Assuming responsibility for the smooth operation of the Bar, including setup and breakdown.
2. Focusing on guest satisfaction and engaging with guests.
3. Having good knowledge of all bar items, including wines, champagnes, cocktails, beverages, and bar food, and making appropriate recommendations.
4. Ensuring accurate input of all information into the Micros system, including special requests.
5. Ensuring drinks served are recorded correctly, using the reservation name on checks.
6. Safely delivering beverages and food to guests, catering to their needs at all times.
7. Maintaining standards of service and items used during service.
8. Handling payments correctly, reconciling collections, and depositing amounts securely.
9. Maintaining the assigned float at the end of each shift.
10. Closing end-of-day transactions and submitting reports to Finance.
11. Complying with health and safety legislation, reporting accidents, and attending safety training.
12. Participating in training, attending service meetings, and embracing new concepts.
13. Active upselling.
14. Approaching all guests and employees in a friendly, service-oriented manner.
15. Maintaining attendance and personal grooming standards.
16. Completing side work and cleaning duties per SOPs.
17. Having full menu knowledge and providing attentive service.
18. Processing payments and keeping accurate check records.
19. Making coffee, espresso, and tea.
20. Reconciling breakfast POS bills during shifts.

Qualifications

• Minimum 1-year experience in Food and Beverage, preferably in a luxury setting.
• Operational knowledge of Point of Sale systems is an asset.
• Excellent communication and interpersonal skills.
• Good wine and liquor knowledge is helpful.
• Strong guest service orientation.
• Ability to manage conflicting priorities while providing excellent service.

Additional Information

Our team and working environment:

Heart + Artist = Heartist

At Accor, we are all Heartists—passionate, expert, and welcoming. We excel in connecting and serving others, embracing diversity and inclusion, and fostering a sense of belonging. We believe in creating exceptional experiences for guests and employees alike, driven by our shared values of caring, daring, and placing people at the heart of everything we do.