Bars Venue Manager

Butlin's; Minehead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading resort operator seeks a Bars Venue Manager responsible for overseeing daily operations and enhancing guest experiences. The ideal candidate will have strong leadership skills in a fast-paced setting, with a focus on profitability and guest satisfaction. This permanent full-time position requires a commitment to working evenings and weekends, particularly during busy events.

Qualifications

• Previous experience leading a venue in F&B or Retail.
• Strong experience managing rotas based on guest volumes.
• Ability to communicate effectively at all levels.

Responsibilities

• Accountable for day-to-day operations within the venue.
• Monitor P&L, guest NPS, and feedback.
• Ensure consistent delivery of quality guest experience.

Skills

Guest/customer facing experience

Problem solving

Coaching team

Managing performance

Job description

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Bars Venue Manager

Application Deadline: 18 June 2025

Department: Bars & Shops

Employment Type: Permanent - Full Time

Location: Minehead

Description

Role Purpose

The Bars Venue Manager will be responsible for leading all day-to-day operations within their venue.

You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth.

You will also closely monitor P&L, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.

A personal license is preferred but not essential, but we're looking for someone with bar managerial experience.

This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role will include late nights and weekends, to be a part of our Butlins Live Music Weekenders.

General Duties & Key Accountabilities

Accountable for the day-to-day operation within your venue.

Full responsibility for the venue, monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.

Ensure all guest feedback is captured, trends analysed and opportunities explored.

Monitor P&L and payroll spend and take action when risk arises.

Provides accurate rota's 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.

Monitors NPS and takes action where possible on guest feedback.

Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.

Be a champion of the Butlin's Values and Leadership Behaviours.

Ensure we always have a focus on Right People, Right Place, Right Time in the way we recruit and manage contracts for team.

Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.

Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores.

Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process.

Key Knowledge, Experience & Qualifications

Previous demonstratable experience leading a venue within an F&B or Retail environment.

Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly

Good commercial acumen

Experience of managing rotas based on fluctuating guest volumes.

Experience in working with multi skilled team to support other areas of the business based on guest demand.

Demonstratable experience of leading teams to success, this includes proficiency in:

Managing performance.

Coaching team.

Delivering team training.

Setting standards and role modelling this behaviour.

Problem solving

Providing feedback.

Communicate business goals and objectives and support team to achieve these targets.

Ability to communicate effectively at all levels.

Able to manage multiple priorities and can adapt quickly to changing requirements.