Bars Venue Manager

JR United Kingdom; Minehead; On-site; GBP 25,000 - 35,000; Full time

Job summary

JR United Kingdom is seeking a Bars Venue Manager to ensure excellent guest experiences while overseeing daily operations. This role requires strong leadership skills, extensive experience in hospitality management, and a focus on team development and profitability. Join a fun and dynamic environment with opportunities for growth.

Qualifications

• Experience leading a venue in F&B or Retail environments.
• Strong guest-facing experience, handling queries and complaints.
• Ability to manage fluctuating rotas and staff.

Responsibilities

• Accountable for daily operations and guest experience in the venue.
• Monitor P&L and manage payroll to mitigate risks.
• Build and maintain strong relationships across departments.

Skills

Leadership

Customer Service

Commercial Acumen

Performance Management

Job description

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Description

Role Purpose

The Bars Venue Manager will be responsible for leading all day-to-day operations within their venue. You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth. You will also closely monitor P&L, guest NPS and feedback, and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can.

A personal license is preferred but not essential, but we're looking for someone with bar managerial experience. This is an operational guest-facing role, and therefore all non-guest-facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.

This role will include late nights and weekends, to be a part of our Butlins Live Music Weekenders.

General Duties & Key Accountabilities

• Accountable for the day-to-day operation within your venue.
• Full responsibility for the venue, monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensure all guest feedback is captured, trends analysed, and opportunities explored.
• Monitor P&L and payroll spend and take action when risk arises.
• Provide accurate rotas 3 weeks in advance through SAM for all team within the venue and ensure the accuracy of the system.
• Monitor NPS and act on guest feedback where possible.
• Inspire action and ownership within your team for the delivery of the departmental plan by breaking it down into measurable objectives.
• Be a champion of the Butlin’s Values and Leadership Behaviours.
• Ensure a focus on Right People, Right Place, Right Time in recruitment and management of contracts.
• Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
• Monitor team retention, utilise exit interviews to address opportunities to increase retention scores.
• Manage all people tasks from onboarding through the employee lifecycle, including PDPs, performance management, and training.

Key Knowledge, Experience & Qualifications

• Previous demonstrable experience leading a venue within an F&B or Retail environment.
• Strong experience of being guest/customer facing and handling queries and complaints.
• Good commercial acumen.
• Experience managing rotas based on fluctuating guest volumes.
• Experience working with multi-skilled teams supporting other areas based on guest demand.
• Proven leadership in managing performance, coaching, training, and setting standards.
• Ability to communicate effectively at all levels and adapt to changing requirements.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years, we’ve been delighting guests on family breaks and adult-only Big Weekenders.

Our culture is highly valued by our team, emphasizing creating smiles, getting involved, and caring for each other. Join us now for an exciting opportunity to be part of the fun!