Barnstaple Assistant Store Manager

FatFace; Barnstaple; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading retail brand is seeking an Assistant Store Manager for its Barnstaple location. As part of a dynamic team, you will enhance customer experiences, drive sales, and uphold brand excellence. This full-time role offers extensive training and opportunities for personal and professional growth while promoting a positive workplace culture.

Benefits

25 days holiday plus bank holidays

Perkbox discounts and wellbeing content

THRIVE learning system access from day one

Dental insurance (employee-funded)

Pension scheme and support programs

Critical illness and death in service benefits

Sick pay allowances

O2 phone discount

Eye tests and glasses contributions (qualifying roles)

Sabbatical leave based on service

Enhanced family-friendly policies

Refer a friend scheme

Qualifications

• Strong customer service focus with an ability to exceed expectations.
• Experience in training and developing teams.
• Ability to analyze data to drive sales and support decisions.

Responsibilities

• Support the Store Manager in maximizing store profitability through retail plans.
• Drive and role model exceptional customer service standards.
• Train and develop your team, overseeing performance reviews.

Skills

Customer Service

Leadership

Team Development

Financial Analysis

Planning and Organization

Job description

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Barnstaple Assistant Store Manager, Barnstaple

Client: FatFace

Location: Barnstaple, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 85c70ab557a9

Job Views: 5

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Role: Assistant Store Manager

Location: Barnstaple

Job type: Permanent, Full-Time (40 hours)

Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work, now is a great time to join our journey and build your career.

Who are we? For over 30 years, we've travelled, laughed, and grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp™.

Equality and inclusion isn't just an aspiration but the standard. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with customers, colleagues, and communities. You will play a key part in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and marginalization.

Role Overview

Putting the customer at the heart of everything, you will support the Store Manager in managing the store to maximize profitability through the retail plan; driving sales, managing costs, and delivering our brand through visual merchandising. You will create a fun and inspiring atmosphere, support team development, and maintain high standards across the store.

Role Responsibilities

• Leading by example and demonstrating exceptional standards of behavior to maintain brand integrity
• Driving and role modeling customer service standards to exceed expectations
• Training, coaching, and developing your team, supporting appraisals and performance reviews
• Analyzing financial data, retail strategy, and local knowledge to maximize sales and support decision-making
• Ensuring the store operates within budget through scheduling, cost controls, and productivity management
• Implementing retail plans with effective planning and organization
• Liaising with Head Office to optimize stock management
• Adhering to procedures related to cash, stock, health and safety, security, and loss prevention
• Executing the visual merchandising standards, including launches and floor moves
• Complying with policies, legal obligations, and GDPR confidentiality requirements
• In the absence of the Store Manager, taking on responsibilities to ensure store success in sales, standards, and team development

Role Competencies

• Delivering excellent customer service focused on customer needs and satisfaction
• Aligning with the company's social and environmental mission
• Offering alternative shopping channels to customers
• Providing product training and awareness of multichannel propositions to staff
• Championing the company's vision and values in store
• Providing learning and coaching opportunities for team development
• Using local knowledge and creativity to maximize sales
• Managing store budget through scheduling, cost controls, and productivity

Benefits of working with us

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• THRIVE learning system access from day one
• Dental insurance (employee-funded)
• Pension scheme and support programs
• Critical illness and death in service benefits
• Sick pay allowances
• O2 phone discount
• Eye tests and glasses contributions (qualifying roles)
• Sabbatical leave based on service
• Enhanced family-friendly policies
• Refer a friend scheme