Barista Maestro

TN United Kingdom; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading coffee brand as a Barista Maestro, where your passion for coffee and leadership skills will shine. This role offers the chance to inspire a team while delivering exceptional customer experiences. With a focus on teamwork and quality, you'll be involved in daily operations and help create memorable moments for every customer. Enjoy great perks like free drinks during shifts, a retirement plan, and discounts on food and gym memberships. Be part of a supportive and inclusive culture that values your contributions and encourages growth.

Benefits

Free handmade drinks during shifts

50% discount on food and bottled drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection

Cycle to Work Scheme

Share Incentive Plan

Discounts on gym memberships

Feel Good discounts platform

Qualifications

• Experience in team leadership and dynamic environments.
• Passion for coffee and customer service.

Responsibilities

• Lead shifts to ensure exceptional customer experiences.
• Train and certify new Baristas and maintain high standards.

Skills

Team Leadership

Customer Service

Reliability

Flexibility

Job description

Social network you want to login/join with:

Barista Maestro

Location: Riverside Retail Park, Koblenz Ave, Norwich NR1 1WT, UK

Req #: 72119 | Date: 17 July 2024

Team Leader (Barista Maestro)

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependent on store location).

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll be involved in day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to keep customer service at the heart of everything they do.

What’s involved?

1. Leading shifts to support your colleagues in delivering exceptional customer experiences
2. Maximizing sales by leveraging team members’ talents
3. Training and certifying new Baristas
4. Familiarizing with new recipes and ranges, and sharing updates with the team
5. Maintaining high standards, whether through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start. What else makes a great Barista Maestro?

1. Reliability to open and close the store safely and on time
2. Team leadership experience in a dynamic environment
3. A desire to share responsibility
4. Ability to turn knowledge into actionable ideas to help your store succeed
5. Willingness to learn, be bold, brave, and proactive
6. Flexible approach and a can-do attitude, as each day presents new challenges

What we can offer

We’re proud of our team’s efforts and want you to feel valued with great perks and benefits:

• Free handmade drinks during shifts and 50% discount on food and bottled drinks
• Costa Coffee Retirement Plan with matching contributions
• Life Insurance & Income Protection (if you join our pension scheme)
• 50% off food & drinks in Costa stores via the Costa Discount App when not working
• Cycle to Work Scheme for savings on bikes and accessories
• Share Incentive Plan to become a Coca-Cola shareholder
• Salary Sacrifice Pension Scheme with up to 10% matched contributions
• Shoes for Crews – discounted shoe purchase scheme
• Discounts on gym memberships and fitness accessories
• Feel Good discounts platform with cashback at various retailers

Additionally, you’ll participate in fundraising for the Costa Foundation, supporting children’s education in coffee-growing communities.

A bit about us

At Costa Coffee, our core values are Passion, Warmth, Trust, and Courage. We’re the UK’s No. 1 coffee brand for 14 consecutive years. Join a passionate, warm team that loves coffee and delivering great experiences.

We embrace diversity, encourage sharing ideas, support risk-taking, and foster a culture of inclusion where everyone can be themselves.

Other details

• Job Function: Retail Operations - Team Leader
• Pay Type: Hourly
• Employment: Permanent
• Start Date: 02 August 2024