Barista & Guest Experience Specialist

WSH Group; Hounslow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Training & development

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is hiring a Barista to welcome customers with warmth and professionalism, crafting a range of coffee and tea beverages to high standards. You’ll share menu knowledge, uphold allergen procedures, and keep the coffee bar clean and compliant with safety guidelines.

The role emphasizes teamwork, inclusive culture, and ongoing training to develop skills while delivering exceptional guest experiences. Encouraging diversity and equality is core to our values.

Qualifications

• Excellent work ethic and positive attitude.
• Friendly, approachable with a welcoming demeanor.
• Demonstrates alignment with BaxterStorey values and culture.
• Passion for coffee, tea and customer service.
• Enjoys working in a collaborative, inclusive team.
• Able to adapt to challenges with a solution-focused mindset.
• Previous experience in food service is a plus.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Greet customers in a friendly, professional manner.
• Prepare and serve a range of coffee beverages and teas to standard.
• Share menu knowledge and recommend items; follow allergen procedures.
• Keep the coffee bar clean and well organised per schedules and COSHH.
• Follow health, safety and food safety guidelines.
• Monitor stock levels and restock when needed.
• Operate till and process payments accurately.
• Provide excellent customer service and resolve issues.
• Assist team with other duties as required.

Skills

Work ethic

Smile

Company values

Passion for coffee

Team player

Adaptability

Food service experience

Food safety knowledge

Job description

BaxterStorey is hiring a Barista to welcome customers with warmth and professionalism, crafting a range of coffee and tea beverages to high standards. You’ll share menu knowledge, uphold allergen procedures, and keep the coffee bar clean and compliant with safety guidelines.

The role emphasizes teamwork, inclusive culture, and ongoing training to develop skills while delivering exceptional guest experiences. Encouraging diversity and equality is core to our values.