Barista & Customer Experience Pro — Great Perks & Discounts

WHSmith Careers; Sheffield; On-site; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Cycle to work

Job summary

WH Smith is hiring a Barista in Sheffield to deliver exceptional customer service and maintain store standards. You’ll engage with customers to tailor beverage and food recommendations, use product knowledge to upsell, and work as part of a fast-paced team to ensure a smooth customer experience.

The role emphasizes great communication, teamwork, and a passion for coffee and customer satisfaction in a busy retail environment, with benefits including staff discounts and pension support.

Qualifications

• Interact with customers to understand their favourite food and beverage preferences.
• Deliver high standard customer service and presentation in a fast-paced store.
• Provide product knowledge and make recommendations to customers.

Responsibilities

• Interact with customers to understand their needs and preferences.
• Deliver best-in-town standards through presentation and availability.
• Have strong product knowledge to upsell and recommend items.
• Proactively engage with customers and suggest suitable options.
• Work as part of a winning team to adapt to changing conditions.

Skills

Customer service

Teamwork

Communication

Product knowledge

Job description

WH Smith is hiring a Barista in Sheffield to deliver exceptional customer service and maintain store standards. You’ll engage with customers to tailor beverage and food recommendations, use product knowledge to upsell, and work as part of a fast-paced team to ensure a smooth customer experience.

The role emphasizes great communication, teamwork, and a passion for coffee and customer satisfaction in a busy retail environment, with benefits including staff discounts and pension support.