Barista & Customer Experience Leader

Mhdv; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Rate 50% off

30–35% dining discount

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days calendar

Stream pay access

Complimentary stays on anniversaries

Sponsorship of The Brain Charity

Employee Assistance Programme

Job summary

Malmaison & Hotel Du Vin in Manchester is seeking a passionate hospitality assistant to deliver outstanding service in our stylish coffee bar and brasserie environment. You will support the Manager to inspire a team and drive sales while upholding the highest standards of coffee, food and guest care.

Join us to benefit from staff room rates, dining discounts, apprenticeships and wellness initiatives as part of our generous reward package.

Qualifications

• Experience delivering high‑quality customer service in a hospitality setting.
• Ability to support a Manager and motivate a team to excel.
• Understanding what makes great customer service exceptional.

Responsibilities

• Deliver fantastic service and products meeting brand standards.
• Support the Team Manager to motivate the team and drive sales.
• Help manage day‑to‑day operations to uphold service excellence.

Skills

Customer service

Team leadership

Hospitality

Food & beverage service

Job description

Malmaison & Hotel Du Vin in Manchester is seeking a passionate hospitality assistant to deliver outstanding service in our stylish coffee bar and brasserie environment. You will support the Manager to inspire a team and drive sales while upholding the highest standards of coffee, food and guest care.

Join us to benefit from staff room rates, dining discounts, apprenticeships and wellness initiatives as part of our generous reward package.