Barista: Coffee Craft & Customer Experience

WHSmith; Oxford; On-site; GBP 12,000 - 18,000; Full time

Job summary

WHSmith in Oxford is seeking a friendly Barista to join the Costa Coffee team. You will deliver excellent customer service, craft high-quality beverages, and help maintain a welcoming store environment.

The role involves handling orders, payments, and a variety of drinks and foods while upholding hygiene and safety standards. Working in a busy coffee shop, you will be part of a supportive team, with full training provided.

Qualifications

• Excellent communication and customer service skills.
• Friendly, positive and approachable attitude.
• Good teamwork and time-management skills.
• Ability to work in a fast-paced environment.
• Attention to detail and willingness to learn.
• Basic numeracy and cash-handling skills.
• Previous barista or hospitality experience is desirable but not essential.
• Full training will be provided.

Responsibilities

• Welcome customers warmly and provide excellent customer service.
• Take customer orders accurately and process payments using the till system.
• Prepare and serve a variety of hot and cold drinks, including espresso-based coffees, teas and other beverages.
• Prepare and serve food items in line with company standards.
• Operate coffee machines and other equipment safely and efficiently.
• Maintain high standards of cleanliness, hygiene and food safety.
• Restock coffee, milk, cups, food and other supplies when required.
• Follow company procedures for food preparation, storage and allergen management.
• Handle customer questions, feedback and complaints professionally.
• Work effectively as part of a team to ensure smooth daily store operations.
• Support colleagues during busy periods and maintain efficient service.
• Follow health and safety policies and company standards.

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Cash handling

Barista experience

Job description

WHSmith in Oxford is seeking a friendly Barista to join the Costa Coffee team. You will deliver excellent customer service, craft high-quality beverages, and help maintain a welcoming store environment.

The role involves handling orders, payments, and a variety of drinks and foods while upholding hygiene and safety standards. Working in a busy coffee shop, you will be part of a supportive team, with full training provided.