Barista & Customer Experience Champion

WHSmith Careers; Birmingham; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Pension scheme

Cycle to work

Employee discounts

Holiday entitlement

Job summary

WH Smith in the United Kingdom is seeking a friendly Barista to deliver exceptional customer service in a fast-paced store. You’ll prepare beverages, serve food, and ensure orders are accurate while maintaining cleanliness and shop standards.

You’ll work as part of a team, earn holidays and discounts, and develop product knowledge to suggest options to customers. The role offers flexible hours and opportunities to grow within our busy in-store coffee service.

Qualifications

• Passion for delivering great customer experience.
• Strong communication and listening skills.
• Ability to work well in a fast-paced team environment.

Responsibilities

• Interact with customers to understand preferences and provide recommendations.
• Maintain store standards and ensure accurate order preparation and presentation.
• Share product knowledge to upsell and enhance customer experience.
• Collaborate with team to cover shifts and deliver efficient service.

Skills

Customer service

Teamwork

Product knowledge

Upselling

Communication skills

Job description

WH Smith in the United Kingdom is seeking a friendly Barista to deliver exceptional customer service in a fast-paced store. You’ll prepare beverages, serve food, and ensure orders are accurate while maintaining cleanliness and shop standards.

You’ll work as part of a team, earn holidays and discounts, and develop product knowledge to suggest options to customers. The role offers flexible hours and opportunities to grow within our busy in-store coffee service.