Bar Supervisor (Nights)

Hilton Worldwide, Inc.; Birmingham; On-site; Full time

Job summary

Join a leading hotel brand as a Bar Supervisor in Birmingham, offering an exciting opportunity to lead the bar service at a notable venue. You'll be responsible for delivering exceptional guest experiences, ensuring compliance with regulations, and supporting your team to reach their potential while enjoying competitive benefits and personal development opportunities.

Benefits

Free meals on duty

Discounted hotel nights and F&B

28 days holiday increasing to 33 days

Team Member Referral Program

Subsidised taxi service

High street discounts

Qualifications

• Experience in customer service in a supervisory role is preferred.
• Ability to listen and respond to demanding guest needs.
• Basic level of IT proficiency is beneficial.

Responsibilities

• Supervise bar service and ensure compliance with licensing regulations.
• Maximize revenue and improve customer service standards.
• Train team members on beverage knowledge and service protocols.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Job description

Job Description - Bar Supervisor (Nights) (HOT0BOIN)

Job Description

Job Number:

Bar Supervisor (Nights) (

Job Number:

HOT0BOIN )

Work Locations

Work Locations

: Hilton Birmingham Metro National Exhibition Centre Birmingham B40 1PP

Let's shake things up a bit

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly rate of£12.97 plus service charge
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

Shifts will be during the hours of 11pm and 7am

What will I be doing?

You will join the Gild Bar, the hotel's signature bar close to the lobby of the hotel. The bar has been recently refurbished and is open to guests 24 hours.Please only apply if you are happy to work late nights and can conveniently travel home from the hotel.

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking for?

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Customer Service experience in a supervisory capacity
• Passion for delivering exceptional levels of Guest service
• A basic level of IT proficiency
  

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.