Bar Supervisor (Full Time)

Delta Hotels By Marriott St Pierre Country Club; Chepstow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Marriott discount

Pension scheme

Employee assistance

Career development

Training programs

Job summary

Delta Hotels By Marriott St Pierre Country Club in Chepstow, Wales, is seeking a Bar Supervisor to lead daily bar operations and coach the team across hotel dining venues. The role focuses on delivering Marriott service standards and supporting department goals.

Ideal candidates will have supervisory customer service experience, a high school diploma or GED, and a passion for hospitality. The role includes full-time hours with weekend shifts and opportunities for development within Marriott’s

Qualifications

• High school diploma or GED is required.
• At least 1 year of supervisory customer service experience.

Responsibilities

• Assist manager in writing annual departmental business plans.
• Motivate, coach and train associates within all aspects of the operation.
• Assist in recruitment and selection of the bar team.
• Ensure all associates receive mandatory training on induction, New Hire, Passports, DDA, H&S, and In the Beginning.
• Maximise usage of associates between the Bar and Restaurant.
• Ensure level of service is consistent with hotel and company standards to exceed guest expectations.
• Oversee the departmental H&S file and brand standard files.
• Ensure weekly payroll and revenue forecast is completed.
• Take action on all areas of underperformance.
• Coordinate weekly key lines and monthly stock takes.

Skills

Supervisory experience

Customer service

Education

High school diploma or GED

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme: Participation in The People’s Pension.
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• To assist manager in writing annual departmental
  business plan
• To motivate, coach and train associates within
  all aspects of the operation
• To assist in the recruitment and selection of the
  bar team
• To ensure all associates receive mandatory
  training on departmental induction, New Hire, Passports, DDA, H&S, and
  In the Beginning
• To maximise usage of associates between the Bar
  and Restaurant
• To ensure level of service is consistent with hotel
  and company standards to exceed guest expectations
• To ensure the Marriott brand standards are met
  and maintained and action where necessary
• To oversee the departmental H&S file and
  brand standard files
• To ensure weekly payroll and revenue forecast is
  completed
• To take action on all areas of underperformance
• To ensure all liquor controls are in place and co
  ordinate weekly key lines and monthly stock takes
• Organise and run monthly departmental meetings
  and communicate minutes to relevant parties
• To ensure all associates adhere to the Marriott 6
  principles of hospitality at all times
• To ensure departmental and company procedures are
  adhered to at all times
• To ensure
  that all monies are held in a proper manner, recorded and locked away in
  accordance with company standards

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a supervisory customer service role.

With this role you will be working 40 hours per week over 5 days, including weekends with a variety of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!

Bar Supervisor (Full Time) • Chepstow, Wales, United Kingdom