Bar Supervisor

Delta Hotels by Marriott St Pierre Country Club; St Pierre Park; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott St Pierre Country Club in Wales is seeking a supervisory hospitality professional to lead bar and restaurant teams. You will coach staff, support recruitment, and ensure training and brand standards are consistently met to deliver exceptional guest experiences.

The role requires coordinating with management to maintain high-quality service, manage payroll and forecasting, and promote internal transfers within Marriott's global network.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a supervisory customer service role.

Responsibilities

• Assist manager in writing annual departmental business plan.
• Maximise inter departmental relationships.
• Motivate, coach and train associates within all aspects of the operation.
• Assist in recruitment and selection of the bar team.
• Ensure associates receive mandatory training on induction, New Hire, Passports, DDA, H&S, and In the Beginning.
• Maximise usage of associates between the Bar and Restaurant.
• Ensure level of service matches hotel and company standards to exceed guest expectations.
• Ensure Marriott brand standards are met and maintained.
• Oversee the departmental H&S file and brand standard files.
• Ensure weekly payroll and revenue forecast is completed.
• Take action on underperformance and ensure liquor controls and weekly stock takes.
• Organise and run monthly departmental meetings and communicate minutes.

Skills

Supervisory experience

Education

High school diploma or G.E.D. equivalent

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities

Here’s what your journey with us entails:

• To assist manager in writing annual departmental business plan
• To maximise inter departmental relationships
• To motivate, coach and train associates within all aspects of the operation
• To assist in the recruitment and selection of the bar team
• To ensure all associates receive mandatory training on departmental induction, New Hire, Passports, DDA, H&S, and In the Beginning
• To maximise usage of associates between the Bar and Restaurant
• To ensure level of service is consistent with hotel and company standards to exceed guest expectations
• To ensure the Marriott brand standards are met and maintained and action where necessary
• To oversee the departmental H&S file and brand standard files
• To ensure weekly payroll and revenue forecast is completed
• To take action on all areas of underperformance
• To ensure all liquor controls are in place and co ordinate weekly key lines and monthly stock takes
• Organise and run monthly departmental meetings and communicate minutes to relevant parties
• To ensure all associates adhere to the Marriott 6 principles of hospitality at all times
• To ensure departmental and company procedures are adhered to at all times
• To ensure that all monies are held in a proper manner, recorded and locked away in accordance with company standards

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note:This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a supervisory customer service role.

With this role you will be working 40 hours per week over 5 days, including weekends with a variety of early and late shifts - do you need flexibility in your life? We are happy to discuss this with you!

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed