Bar Manager

Hilton Worldwide, Inc.; City Of London; On-site; GBP 34,000 - 48,000; Full time

Job summary

A leading hotel chain is seeking a Bar Manager for their location in London. This role involves managing overall bar operations, maintaining high service standards, and ensuring compliance with alcohol regulations. Suitable candidates will possess excellent customer service and leadership skills, with a focus on enhancing guest experiences.

Benefits

Smart uniform provided

Free meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday increasing to 33

Qualifications

• Customer service experience in supervisory role.
• Warm personality, attentive and smartly presentable.
• Ability to listen to demanding Guest needs.

Responsibilities

• Manage bar service to ensure efficient service and compliance with regulations.
• Evaluate team performance and ensure training is provided.
• Maximize revenue through upselling and customer service.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Resilience

IT Proficiency

Job description

Job Description - Bar Manager (HOT0BP64)

Job Description

Bar Manager (

Job Number:

HOT0BP64 )

Work Locations

Work Locations

: DoubleTree by Hilton, London - Tower of London 7 Pepys Street London EC3N 4AF

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

• Yearly Salary of up to £34,000 plus service charge on average £10,000 to £14,000 per year
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.