Bar Attendant

Focus Hotels Management Limited; Southam CP; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exquisite new hotel is seeking a passionate Bartender to deliver exceptional guest experiences. This role involves preparing beverages, serving food, and ensuring top-tier customer service in a luxurious setting. Join a dedicated team in a stunning environment that values creativity and excellence, offering opportunities for professional growth and development. If you have a hands-on approach and a love for hospitality, this is a fantastic opportunity to shine in your career.

Benefits

Competitive salary

Ongoing support and training

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

Incentives and rewards

Opportunities for professional growth

Qualifications

• Experience in mixology and food & beverage service is beneficial.
• Strong commitment to guest service and hospitality excellence.

Responsibilities

• Prepare beverages and serve food to enhance guest experiences.
• Monitor guest behavior and ensure safety protocols are followed.
• Manage bar setup and inventory control.

Skills

Mixologist experience

Food & Beverage service

Strong communication skills

Problem-solving

Job description

Who are we
Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities
Food and Beverage is what adds flavour and flair to a stay! Guests love to enjoy their favourite drink whether it’s with friends, family, colleagues or just on their own. To deliver a great experience a Bartender will prepare beverages and/or serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they drink.

• Greet guests pleasantly as they approach the bar; promote house drinks and use up-selling skills to increase revenues.
• Ensure you are providing a top tier customer service experience that stands out from our competitors.
• Prepare beverages requested by guests using established pouring standards and drink recipes to provide a consistent product to the guests and to control costs.
• Coordinate food service with Restaurant(s) for bar/lounge guests if applicable.
• Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incidents to the Supervisor or Manager on duty.
• Take action to solve guest problems/complaints using appropriate service recovery guidelines.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
• Perform pre and post-shift work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
• Check all necessary supplies in line with hotel procedures and manage liquor inventory.
• Ensure that all liquor is properly secured before, during, and at close of shift.

Key Requirements

• Mixologist experience would be beneficial
• Experience in Food & Beverage service beneficial but not essential
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Opportunities for professional growth and development